AML/KYC Operations Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

• Manage the assigned KYC cases/population to the team.
• Actively manage the priorities and workload of each analyst and QC in the team.
• Monitor actual daily progress, statuses, issues and escalations in the team.
• Participate in daily production meetings to discuss the progress and priorities as well as other project management updates.
• Mainly responsible for the team’s approach or strategy in meeting production and quality targets.
• Support the Delivery Manager on overall operations management.
• Collaborate with the leadership team on the metrics used to measure performance of analysts and QCs.
• Monitor and record monthly staff performance based on KPI.
• Support the monthly rewards/recognition program of the project.
• Responsible for attendance management and capacity planning.
• Report/Escalate issues, blockers and risks.
• Provide coaching and performance feedback to team members.
• Organize daily team huddles to provide updates, discuss issues, and set priorities.
• Liaise with project's key stakeholders

#PwCSEACPH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Anti-Money Laundering (AML), Know Your Client (KYC), Know Your Customer (KYC), Quality Control (QC)

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

June 30, 2025