Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BRIM Convergent Invoicing CI
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education and good to have certification

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of application issues and incidents. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI. - Strong understanding of software development life cycle (SDLC) and ITIL processes. - Experience in application support and troubleshooting. - Knowledge of database management systems and SQL queries. - Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization. - Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. - This position is based at our Bengaluru office. - A 15 years full-time education and good to have certification is required.