Customer Service Officer

5 Days ago • All levels • Customer Service

Job Summary

Job Description

BlueScope is seeking a Customer Service Officer to join their sales team in Marsden Park, Australia. As the primary point of contact for customers, you will manage sales and service inquiries, take new orders and quotations, provide product and pricing advice, and handle daily inquiries. You will represent Orrcon Steel, a manufacturer of steel tube and pipe, and maintain high service standards for a dedicated portfolio of customer accounts. Collaboration with internal departments like marketing, warehouse, and sales is key to meeting customer expectations regarding product specifications, packaging, and delivery. The role involves nurturing customer relationships to identify new business opportunities and continuously improving the customer experience.
Must have:
  • Customer service/sales experience
  • High attention to detail
  • Ability to complete multiple tasks
  • Excellent communication and interpersonal skills
  • Effective and efficient issue resolution
  • Proactive in building relationships
  • Basic Microsoft Office knowledge

Job Details

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Orrcon Steel is looking for a Customer Service Officer to join our sales team based in Marsden Park. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

As a Customer Service Officer, you will be the face of Orrcon for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.

You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do?

As part of our sales team, you will: 

  • interact with our customers over the phone and email managing quotes and queries
  • follow-up on quotations and inquiries converting these into sales opportunities
  • collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
  • nurture and grow relationships with customers to uncover new business and sales opportunities
  • continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

  • experience working in a customer service/sales environment
  • high attention to detail and ability to complete multiple tasks simultaneously
  • excellent communication and interpersonal skills
  • confidence to resolve issues effectively and efficiently
  • a proactive approach in building constructive and effective relationships
  • basic knowledge with Microsoft office and a willingness to undergo relevant training

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

  • Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
  • Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
  • Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
  • Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers

Join us, creating strength for the future.

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