Customer Success Manager

2 Weeks ago • All levels • Customer Service • $56,000 PA - $110,000 PA

Job Summary

Job Description

Hudl is seeking a Customer Success Manager to join their team, focusing on the basketball market, national and state-level cricket, universities in Oceania, and secondary schools across New Zealand. The role involves building strong customer relationships, ensuring clients maximize benefits and ROI from their subscriptions. Responsibilities include all aspects of support and account management, demonstrating products, educating customers, and engaging in commercial activities. The CSM will work towards quarterly and yearly renewal targets, conducting meetings to understand client needs and identify upselling opportunities. This position requires three days per week in the Sydney office.
Must have:
  • Client-facing role experience
  • Excellent presentation skills
  • Understand APIs
  • Relationship building
  • Willingness to travel
  • Project management skills
Good to have:
  • Sports industry background
  • Salesforce experience
  • Proactive approach
  • Analytical skills
  • Autonomous self-starter
Perks:
  • Flexible vacation time
  • Company-wide holidays
  • Timeout days (meeting-free)
  • Remote work options
  • Autonomy and ownership
  • Professional development resources
  • Supportive work environment
  • Technology for work
  • Wellbeing support
  • Medical benefits (location dependent)
  • Retirement benefits (location dependent)
  • Employee Assistance Program
  • Employee resource groups

Job Details

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Customer Success Manager to join our team and look after our basketball market (pro to community), national and state level cricket, universities in Oceania, and secondary schools across New Zealand. Our CSMs look to ensure schools and organizations get the maximum benefit and higher ROI out of their subscription. 

In this role, you’ll: 

  • Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
  • Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers and carry out a range of engagement and commercial activities.
  • Work toward goals. Throughout the year, CSMs work toward the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

This role requires three days in the office per week, so we're currently considering candidates who live within a commuting distance of our office in Sydney, Australia.

Must-Haves

  • Experienced. You’ve held a client-facing role, preferably at a technology company. 
  • Excellent communicator. Presentation skills are key in this role.
  • Technology-savvy. We don’t expect you to build an API, but you should understand what an API is and be able to pitch that to clients.
  • A relationship builder. In order to drive expansion and renew customers, relationships are key.
  • Travel. You’re happy to hit the road and visit customers on a consistent basis, as frequently as monthly trips.
  • Project management skills. You’ll be working with multiple stakeholders both internally and externally. Being able to multitask is essential.

Nice-to-Haves

  • Sports background. If you’ve been active in the sports industry, that’s a big plus.
  • Salesforce experience. Previous knowledge of this software would be an asset, but not required.
  • Proactive. You enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take. 
  • Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
  • Autonomous. You’re a self-starter and are able to take initiative to solve problems.

Our Role

  • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
  • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
  • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
  • Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range

$56,000 - $77,000 AUD

On-Target Earnings

$80,000 - $110,000 AUD

Inclusion at Hudl 

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. 

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

Privacy Policy

Hudl Applicant and Candidate Privacy Policy

Similar Jobs

Capgemini - Industrial Operations Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Salesforce - Senior Manager - Record to Report / Controllership Accounting

Salesforce

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Jellyfish - Vice President, Paid Search

Jellyfish

London, England, United Kingdom (Hybrid)
8 Months ago
endava - Senior Data Engineer - GCP

endava

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Dentsu - Digital Analytics Specialist

Dentsu

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
OKX - Specialist, Customer Due Diligence Operations (KYB)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Sika Group - Customer Service Representative

Sika Group

Lewisville, Texas, United States (On-Site)
1 Week ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
2 Months ago
Eve  - Customer Success Manager

Eve

United States (Remote)
8 Months ago
TFL Group - Customer Service Coordinator

TFL Group

Omaha, Nebraska, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bungie - Destiny Armor and Weapons Feature Lead

Bungie

(Hybrid)
3 Months ago
Marsh McLennan - Client Service Manager

Marsh McLennan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Year ago
London stock Exchange - Project Manager

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Fluxon - Senior Content Strategist

Fluxon

(Remote)
2 Months ago
Regrello - Principal Software Engineer, Backend Systems

Regrello

United States (Remote)
1 Year ago
Rippling - Investor Relations Manager

Rippling

San Francisco, California, United States (Hybrid)
3 Months ago
Zeeco, Inc. - C&I Engineer

Zeeco, Inc.

Mumbai, Maharashtra, India (On-Site)
8 Months ago
nubank - Senior Product Manager

nubank

United States (Hybrid)
3 Weeks ago
Realworld one - Senior Account Manager

Realworld one

Freiburg, Lower Saxony, Germany (On-Site)
9 Months ago
Apple - AI Engineer

Apple

Austin, Texas, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Sydney, New South Wales, Australia

Diligent Corporation - Customer Success Manager II

Diligent Corporation

Sydney, New South Wales, Australia (Hybrid)
1 Week ago
foxi ventures - Unity Programmer

foxi ventures

Adelaide, South Australia, Australia (On-Site)
2 Months ago
Nine - Sales Executive

Nine

Docklands, Victoria, Australia (On-Site)
1 Week ago
Activision - Asia Communications Director

Activision

Sydney, New South Wales, Australia (On-Site)
1 Year ago
Nine - Product Manager - Editorial Platforms

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Month ago
lucas films - Recruiter

lucas films

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Nine - Studio Automation Specialist

Nine

North Sydney, New South Wales, Australia (On-Site)
2 Weeks ago
Canva - Staff Software Engineer - Web Platform (Frontend)

Canva

Brisbane, Queensland, Australia (Remote)
1 Month ago
illumination studio paris - HOUDINI GENERALIST

illumination studio paris

Sydney, New South Wales, Australia (On-Site)
1 Year ago
Nine - Head of Change & Communications

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Birmingham, England, United Kingdom (On-Site)
5 Months ago
quience - Customer Service Representative, Retention Specialist (French Speaking)

quience

Toronto, Ontario, Canada (On-Site)
1 Month ago
WongDoody - (CX) CUSTOMER EXPERIENCE CONSULTANT

WongDoody

Australia (On-Site)
10 Months ago
Reveal - Customer Success Manager

Reveal

Chicago, Illinois, United States (On-Site)
1 Week ago
TransUnion - Senior Manager - Customer Success

TransUnion

Gurugram, Haryana, India (On-Site)
1 Week ago
Palo Alto Networks - Customer Success Architect

Palo Alto Networks

Chicago, Illinois, United States (Remote)
1 Month ago
Tesla - Tesla Roadside Support Specialist - Amsterdam (Arabic Speaking)

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Go Fund Me - Senior Customer Success Manager

Go Fund Me

United States (Remote)
3 Weeks ago
Stake logic - Technical Support Specialist

Stake logic

Birkirkara, Malta (On-Site)
6 Months ago
Illumina - Senior Manager, Customer Experience

Illumina

California, United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Omaha, Nebraska, United States (Hybrid)

London, England, United Kingdom (Remote)

Lexington, Kentucky, United States (Remote)

Lincoln, Nebraska, United States (On-Site)

Omaha, Nebraska, United States (Remote)

Lincoln, Nebraska, United States (Remote)

Lincoln, Nebraska, United States (Hybrid)

London, England, United Kingdom (Hybrid)

's-Hertogenbosch, North Brabant, Netherlands (Hybrid)

Lincoln, Nebraska, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Hudl

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug