Customer Success Representative

2 Hours ago • 2-4 Years

Job Summary

Job Description

The Customer Success Representative is responsible for renewing customer maintenance contracts in their assigned territory/segment, providing quotes to customers and/or channel partners. The Representative ensures customer success and retention, with customer success being the primary objective. They also upsell customers to premium services and identify opportunities for add-on sales of Veeam products. This position focuses on driving revenue bookings and exceeding quotas through customer retention and requires managing renewals, ensuring customer satisfaction, proactively monitoring expiring agreements, providing timely proposals and quotes, interacting with customers and partners, identifying reinstatement opportunities, accurately recording activities in Salesforce.com, and achieving target quotas.
Must have:
  • 2-4 years of prior experience
  • Undergraduate degree from an accredited college or university
  • Fluent in both Portuguese & English or Spanish & English
  • Excellent written and verbal communication skills
  • Basic math skills and statistics
  • Critical Thinking & Problem-Solving skills
  • Willingness to learn about technology
  • Proficiency in Windows or Microsoft Office
  • Exceptional organizational skills to prioritize and multi-task
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.


 

Your Role 

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

Responsibilities

  • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
  • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
  • Proactively monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
  • Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
  • Identifies and pursues maintenance reinstatement opportunities
  • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Achieves target quota

Requirements 

  • 2-4 years prior experience
  • Completed an undergraduate degree from an accredited college or university
  • Ability to work in a hybrid environment based in Alpharetta, GA
  • Fluent in both Portuguese & English or Spanish & English
  • Excellent written and verbal communication skills
  • Math Skills (Basic statistics and terms)
  • Critical Thinking & Problem-Solving skills
  • Willingness to learn about technology
  • Proficiency in Windows or Microsoft Office
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls

 

 


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


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