Customer Success Representative

Your Role 

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

• Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
• Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
• Identifies and pursues maintenance reinstatement opportunities
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Achieves target quota