Desktop Support Specialist

Your mission

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

What you'll do

• Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
• Provide timely and consistent support, acknowledging and recording all issues and requests.
• Handle network and desktop setup for New Employees/Visitors and office moves.
• Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
• Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
• Manage hardware inventory and purchasing requests.
• Manage printers queues systems.
• Create documentation for corporate policies and processes.
• Share knowledge of company corporate tools with the users to ease their day to day work.
• Support backup and restore policy of users equipment.
• Optimize and automate repetitive tasks.
• Work on project roll-outs and report their progress.

What you'll bring

• Minimum 2 – 3 years of experience in a Desktop support/Technical Support role.
• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
• Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers and audio/visual equipment (cisco/webex)
• Proven experience administering: Microsoft Windows 10/11, Microsoft Office 2016-2021/O365, MacOS and Linux.
• Strong skills managing Active Directory (Users, contacts, permissions, groups...)
• Experience with management systems SCCM/MDT and MDM (Airwatch, Intune, Jamf)
• Security Services - Cisco Endpoint/Trend Micro/EPO/WSUS/Secunia/VPN
• Experience with Dell/Lenovo/HP/Apple hardware
• Capacity to work in a fast-paced environment
• A strong sense of responsibility and initiative and an ability to complete tasks accurately.
• Ability to work in a team environment and independently.
• Expected to be familiar with all corporate processes and policies.
• Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
• Work on a rota basis.
• Some physical lifting required.

What's in it for you 

• Private life and health insurance for you and your family.
• Four weeks per year to work from anywhere for eligible employees.
• Gym reimbursement.
• Company bus lines for convenient transportation applicable for employees Malaga based.
• Relocation package for you and your family including soft-landing package services to help you settle in (applicable for relocation to Malaga, if you are moving from a different city/country)
• Learning Pocket for personal development.
• 3 volunteering paid days each year.
• Generous referral programme.
• Workplace perks such as gaming room with darts, pool, ping pong table, foosball, consoles and much more! We also enjoy massages and a kitchen stocked with coffee, fruits, nuts and ice cream.