Enterprise Account Manager

4 Months ago • 10 Years + • Account Management

Job Summary

Job Description

Mapbox is seeking an Enterprise Account Manager to focus on growing its business in Australia, an underdeveloped market with demonstrable latent demand. The role involves developing a market plan, building and owning relationships with large enterprises and strategic customers, and presenting compelling solutions with clear business outcomes. The candidate will also communicate customer needs back to Mapbox product teams to influence the roadmap and develop strategies to expand adoption in key industry verticals. This position requires significant sales experience, a strong technical sales aptitude, and the ability to navigate complex customer relationships.
Must have:
  • 10 years of sales experience
  • Experience establishing a new market
  • Strong technical sales aptitude
  • Ability to navigate complex customer relationships
  • Ability to collaborate across Mapbox teams
  • Deep curiosity, empathy, and grit
  • Experience with large commercial agreements
  • Experience working towards sales targets

Job Details

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What You'll Do

  •  Focus on growing Mapbox business in Australia, an underdeveloped market for Mapbox with demonstrable latent demand

  • Develop a market plan for the Australian market, leveraging Mapbox’s strengths and identifying areas of investment with highest return

  • Build and own relationships with large enterprises and strategic Mapbox customers, from first contact to product launch and beyond, ensuring that we grow with them 

  • Combine Mapbox building blocks with deep customer knowledge to present compelling solutions with clear business outcomes 

  • Communicate customer needs and industry patterns back to Mapbox product teams to influence our roadmap

  • Develop and execute strategies to expand Mapbox’s adoption in key industry verticals, working closely with the extended team to tell our customers’ success stories

What We Believe are Important Traits for This Role

  •  10 years of sales experience

  • Experience establishing a new market; setting and achieving milestones for market penetration

  • Strong technical sales aptitude demonstrated through a combination of industry experience, size and complexity of deals closed (you’ll be focused on six and seven-figure opportunities), and rapport with engineers and product owners

  • Ability to navigate complex customer relationships, developing trust and influence with engineers and developers up to c-level leadership

  • Ability to collaborate across Mapbox teams including engineering, support, and marketing to close business and ensure successful customer launches

  • Deep curiosity, empathy, and grit — we’re partnering with our customers to solve hard problems, and we win as a team

  • Experience with large, complex commercial and legal agreements within Procurement, Legal, and Business teams

  • Experience working towards sales targets and overachieving your quota

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

  • We value high-performing creative individuals who dig into problems and opportunities.

  • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.


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