Field Service Technician I

3 Weeks ago • All levels • Administrative

Job Summary

Job Description

AGS is seeking a Field Service Technician I in Shawnee, OK to install, upgrade, and maintain gaming equipment. Responsibilities include preventative maintenance, troubleshooting, completing reports, providing excellent customer service, managing inventory, and participating in on-call rotation. The ideal candidate possesses basic knowledge of AC/DC electronics and computer networking, along with basic computer skills and Microsoft Office proficiency. The role requires flexibility with scheduling and the ability to work various shifts. Successful candidates must be able to obtain licensing through the Nevada Gaming Control Board (NGCB) or other relevant jurisdictions.
Must have:
  • Install, upgrade, and maintain gaming equipment
  • Perform preventative maintenance
  • Troubleshooting and repair
  • Excellent customer service
  • Basic knowledge of AC/DC electronics and computer networking
  • Microsoft Office Suite proficiency
  • Valid driver's license
Good to have:
  • Gaming experience
  • Knowledge in electronics/computer networking
Perks:
  • Growth potential
  • Work with latest gaming equipment
  • Hands-on work

Job Details

Job Description

šŸŽ° Join the Game: Become a Field Service Technician at AGS! šŸŽ° 
 
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:
 
šŸ›  Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
šŸ”§ Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
šŸ“ Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
šŸ† Customer Service Champion: Provide ā€œbest-in-the-businessā€ service to our customers…internal and external.
⚔ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
šŸ“¦ Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
ā° On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
šŸ›” Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:
 
šŸ« Education: High School diploma or GED
šŸš— License to Drive: A valid driver’s license, vehicle insurance
šŸ’» Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
šŸ–§ Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
šŸ›  Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
šŸ“… Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
šŸ“œ Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
šŸš— Adventure Awaits: Traveling to the different casinos and customers in your territory
šŸ“ˆ Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
šŸ’» Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
šŸ›  Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:
 
šŸ‘Ÿ You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
šŸ’Ŗ Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.

 

Similar Jobs

Alphawave Semi - Assistant Manager - Finance

Alphawave Semi

Bengaluru, Karnataka, India (On-Site)
• 22 Hours ago
Rockstar Games - Senior Cinematic Artist

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
• 18 Hours ago
Tide - Customer Support Specialist with German (Subscription plans)

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
• 1 Day ago
Activate Games - Store Leader (Store Manager)

Activate Games

Culver City, California, United States (On-Site)
• 4 Weeks ago
Zones - Key Account Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
• 4 Months ago
Next Level Business Services - Security BA

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
• 6 Months ago
Rackspace Technology - Customer Success Engineer I - Night Shift

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
• 1 Month ago
Hologate gmbh - IT Administrator

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
• 3 Weeks ago
Payactiv - Database Developer

Payactiv

Milpitas, California, United States (On-Site)
• 6 Months ago
Lionsgate Games - Executive Assistant, Office of the CEO

Lionsgate Games

Santa Monica, California, United States (On-Site)
• 3 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trek - Operational Manager

Trek

Wijchen, Gelderland, Netherlands (On-Site)
• 2 Months ago
Banyan Software - Sales Director

Banyan Software

(Remote)
• 1 Day ago
Sony Interactive Entertainment - Production Planning Analyst, Global Packaging Operations

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
• 4 Weeks ago
Verizon - Digital Marketing-Manager

Verizon

Hyderabad, Telangana, India (Hybrid)
• 5 Months ago
ION - Product Management Analyst

ION

Pune, Maharashtra, India (On-Site)
• 6 Months ago
Keywords Studios - Talent Acquisition Specialist - Temporary

Keywords Studios

Suginami City, Tokyo, Japan (Remote)
• 3 Weeks ago
The Walt Disney Company - Senior Financial Systems Analyst – Communications (Project Hire)

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
• 2 Weeks ago
Naughty Dog - Senior Communications Manager

Naughty Dog

Los Angeles, California, United States (On-Site)
• 2 Weeks ago
Enterra Solutions - Deployment Manager

Enterra Solutions

(Remote)
• 8 Hours ago
Rockstar Games - Associate QA Tester: Online Services (Night Shift)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
• 1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Oklahoma City, Oklahoma, United States

SciPlay - Compliance Manager

SciPlay

Alpharetta, Georgia, United States (On-Site)
• 3 Weeks ago
Landor - Creative Strategist

Landor

New York, New York, United States (On-Site)
• 1 Day ago
IGT - QA Technician III

IGT

West Greenwich, Rhode Island, United States (On-Site)
• 4 Months ago
OKX - Compliance Analyst, AML Investigations

OKX

San Jose, California, United States (Hybrid)
• 8 Hours ago
Dave Ramsey - B2B Digital Marketer

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
• 2 Weeks ago
Inworld AI - People Ops/HR Lead

Inworld AI

Mountain View, California, United States (Hybrid)
• 1 Month ago
Glean - Solutions Marketing Manager

Glean

Palo Alto, California, United States (On-Site)
• 6 Hours ago
Zinnia - Analyst III, Client Success

Zinnia

Topeka, Kansas, United States (Hybrid)
• 1 Day ago
Company3 Method Studios - Facilities Housekeeper

Company3 Method Studios

Santa Monica, California, United States (On-Site)
• 1 Month ago
Zoox - Operations Program Manager

Zoox

Foster City, California, United States (On-Site)
• 6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

ION - Storage Engineer, Italy

ION

Italy (Hybrid)
• 6 Months ago
Klüber Lubrication - Vulnerability Analyst (F/M/D)

Klüber Lubrication

Bengaluru, Karnataka, India (Hybrid)
• 7 Months ago
Samsung Semiconductor - Technical Program Manager, FIPS 140

Samsung Semiconductor

San Jose, California, United States (Hybrid)
• 1 Month ago
The Walt Disney Company - Resort Call Center Representative - Part Time

The Walt Disney Company

Hong Kong (On-Site)
• 2 Weeks ago
Enphase Energy - Customer Technical Support, Solar/PV - Germany

Enphase Energy

Frankfurt, Hessen, Germany (Hybrid)
• 4 Months ago
PlatinumGames - Labor Relations Specialist

PlatinumGames

(On-Site)
• 3 Months ago
Google - Technicus Datacenter

Google

(On-Site)
• 4 Months ago
Next Level Business Services - Web Sphere MQ/IIB admin

Next Level Business Services

Los Angeles, California, United States (On-Site)
• 6 Months ago
Nagarro - Senior Cloud Developer/Architect

Nagarro

Germany (Remote)
• 2 Months ago
Microsoft - Technical Support Engineer (Microsoft Dynamics 365 CE / Power Platform)

Microsoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
• 2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


Georgia (On-Site)

Arizona, United States (On-Site)

Arizona, United States (On-Site)

Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

United States (On-Site)

Oklahoma, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Las Vegas, Nevada, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by AGS - American Gaming Systems

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug