Financial Analyst
Job Summary
Job Description
Cyara is a leading Automated CX Assurance Platform provider that helps major brands enhance customer experiences. Through automated testing and monitoring, Cyara streamlines the delivery of customer journeys across digital and voice channels, reducing the risk of defects. The company values delivering excellence, innovating boldly, integrity first, and embracing curiosity. Cyara is committed to diversity, equity, inclusion, and belonging, fostering an environment where all individuals are valued and respected. This role involves assisting in month-end close, forecasting, and reporting, maintaining financial models, preparing financial insights, and supporting the development of reporting materials. Responsibilities also include tracking SaaS metrics, collaborating with business stakeholders for budget and forecast development, and improving FP&A processes.
Must have:
- 3+ years of experience in financial planning and analysis
- Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis
- Experience with SaaS financial metrics (ARR, MRR, LTV, CAC, etc.)
- Advanced proficiency in Microsoft Excel and financial planning software
- Strong analytical and problem-solving skills
- Ability to translate complex financial data into actionable insights
- Proven track record of partnering with senior management
Good to have:
- MBA or CPA preferred
- Experience within a PE-backed SaaS organization preferred
- Familiarity with ERP systems (Netsuite)
- Experience with Vena Solutions
- Strong communication and presentation skills
Perks:
- Flexible work environment
- Competitive compensation
- Results-oriented, fast-paced work culture
- Continuous improvement focus
- Family-first, team-oriented atmosphere
- Positive atmosphere
11 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Financial Leadership Responsibilities:
- Assist in the month-end close, forecasting, and reporting cycles by preparing variance analyses and gathering relevant data.
- Work with the accounting team to understand actual revenue and expenses compared to plan, forecast, and prior year.
- Support the maintenance and use of a 3-statement financial model within Vena Solutions; assist with the development of supplemental models to improve forecasting accuracy.
- Help prepare materials that provide financial insights to support business decisions.
Reporting & Analytics Responsibilities:
- Contribute to the development of monthly Board (MBR) and ELT reporting materials in collaboration with the FP&A team.
- Support the creation of monthly Budget vs. Actual (BvA) reports for functional leaders, including summaries of hiring, key spend areas, and upcoming initiatives.
- Partner with data analytics, accounting, and business operations teams to help maintain and improve automated reporting processes.
- Assist in tracking and updating key SaaS metrics (e.g., ARR, retention, KPIs) in BI tools to ensure accurate and timely reporting.
Strategic Partnering Responsibilities & Process Improvement Responsibilities:
- Collaborate with teams across the business to gather inputs and support budget and forecast development.
- Participate in meetings with business stakeholders to understand their needs and provide relevant financial support.
- Support ad hoc analysis requests from leadership and finance team to assist in decision-making.
- Assist with ongoing improvements to FP&A processes, tools, and documentation to increase efficiency and accuracy.
- Work cross-functionally with teams such as Accounting and Revenue Operations to support data integrity and reporting alignment.
- Contribute to the successful adoption and use of Vena Solutions by supporting template builds, data validation, and training materials.
Let’s talk about your skills/expertise:
- Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
- 3+ years of experience in financial planning and analysis.
- Experience within a PE backed SaaS organization preferred.
- Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis as well as experience with SaaS financial metrics (ARR, MRR, LTV, CAC, etc..)
- Excellent analytical and problem-solving skills, with the ability to translate complex financial data into actionable insights and recommendations.
- Proven track record of partnering with senior management and business leaders to drive strategic decision-making and business performance.
- Advanced proficiency in Microsoft Excel and financial planning software; experience with ERP systems (e.g., Vena Solutions) preferred.
- Familiarity with ERP systems (Netsuite) preferred.
- Strong communication and presentation skills, with the ability to effectively communicate complex financial concepts to non-financial stakeholders.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
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