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Junior Service Engineer

2 Months ago • 1 Years + • Administrative

Job Summary

Job Description

Sperasoft in Warsaw seeks a Junior Service Engineer to handle complex requests, troubleshoot network/hardware/software issues, manage computer orders and installations, perform network cabling and maintenance, and oversee server maintenance. Responsibilities include software, electrical, and cooling maintenance, providing end-user support, and creating technical documentation. The role requires proficiency in Windows troubleshooting, Active Directory, and PC/network procurement. Experience with game industry software and version control systems is beneficial.
Must have:
  • Hardware/software troubleshooting
  • Windows 7-11 troubleshooting
  • Active Directory knowledge
  • Technical documentation
  • End-user support
  • PC/network procurement
Good to have:
  • Game industry support (Autodesk, Allegorithmic, Adobe)
  • Version control (Git, SVN, Perforce)
  • MS O365 experience
  • Remote support expertise
  • Patch panel/LAN cabling
  • Atlassian products (Jira, Confluence)
Perks:
  • Medical Insurance
  • Flexible working hours
  • Snacks and refreshments
  • Friendly team environment
  • Learning & Development opportunities
  • Care bonus
  • Paid health insurance
  • Corporate parties

Job Details

Description

Sperasoft is a leading game co-development company headquartered in California. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

We are now looking for a Junior Service Engineer who will join our Team in Warsaw office, to be responsible for:

  • Processing complicated requests, network, hardware, and specific software troubleshooting.
  • Computer ordering, construction, staging, OS, and software installation.
  • Networking cabling, bundling, and troubleshooting.
  • Server oversight and maintenance (without direct administration).
  • Software, electrical, and cooling maintenance.

Requirements

  • Knowledge in hardware, network, and software troubleshooting.
  • Knowledge of Windows 7/8/8.1/10/11 troubleshooting.
  • Understanding of Active Directory (user account management).
  • Ability to write technical documentation precisely.
  • Ability to provide end-user face-to-face and remote support; can-do service attitude and approach.
  • Knowledge and understanding of PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively.
  • Great English (both speaking and writing).

Would be an advantage:

  • Support experience in the game industry, including troubleshooting art software (Autodesk, Allegorithmic, Adobe, etc.).
  • Basic knowledge of version control systems (Git, SVN, Perforce).
  • Experience in the MS O365 cloud platform.
  • Experience in remote user support and the ability to explain complex technical concepts in a user-friendly way.
  • Experience with patch panel commutation and LAN cabling.
  • Knowledge of Atlassian products (Jira, Confluence) or any other bug-tracking system.
  • Commercial experience of 1 year or more.

Benefits

  • Working with an international team of world class professionals on exciting and challenging projects
  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
  • Medical Insurance package
  • Sensibly flexible working hours
  • Breakfasts, snacks and fruits available during the day, tea and coffee machines
  • Friendly team and a family-like environment
  • Casual workplace environment in Warsaw (Atlas Tower)
  • Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, MyBenefit, paid health insurance, corporate parties and team buildings and many more others

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Warsaw

Area of Work: IT Services

Service: ITS

Employment Type: Full-time, Permanent

Working Pattern: Office

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About The Company

Sperasoft is a leading international game development company (a contributor to such franchises as Halo, Battlefield, Assassin’s Creed, Rainbow 6) headquartered in Burbank, CA.


We offer fully international development capabilities with comprehensive professional teams that are constructed with the best producers, engineers, designers, and artists in the gaming industry.


Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.


Our partners and clients: Ubisoft, Microsoft, Warner Brothers, 343 Industries, Riot Games, Electronic Arts, Sony, BioWare, Blizzard Entertainment, and many others.

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