Player Support Agent

OVERVIEW

● Position: Player Support Agent

● Language: Native or near-native Chinese

● Location: WFH/Remote

● Contract: Freelancer - 4 hours/shift

● Contract length- One month

WHO WE ARE

TransPerfect Gaming Solutions is an award-winning multilingual video games services company

dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community

management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

WHAT WE ARE LOOKING FOR

Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like-minded people? If you answered yes to these questions, we’d love to meet you.

As a tenured Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment.

RESPONSIBILITIES

● Processing ‘Calls for Help’ received from the community you are supporting

● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’

● Becoming highly skilled in the use of various ticketing and social media platforms

● Getting creative in finding solutions encountered on a to day-to-day basis

● Encouraging brand loyalty by providing an outstanding service

● Assisting with reporting by tracking data on a form or spreadsheet

● Supporting your managers with ad-hoc tasks

● Reaching Key Performance Indicators such as Productivity, Quality, and Customer Satisfaction.

● Staying up to date with changes in workflows and policies within the game.

● Enforcing community rules and treating everyone fairly in the context of the game.

● Reporting on any issues or trends found in the game.

THE IDEAL PROFILE

● A native level of Chinese with excellent oral and written skills

● Excellent interpersonal and organizational skills

● Advanced knowledge of Google Workspace and/or Microsoft Office

● Strong ability to multitask, prioritize, and work independently with minimal supervision

● Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord

● Driven by a passion for video games

WHAT WE OFFER

● A competitive salary

● The opportunity to hone and improve your skills

● Apply your talents to a diverse variety of engaging gaming projects

● A team of like-minded people in a fast-paced, multicultural environment

● Ongoing training and professional self-improvement opportunities