PMO Quality Assurance (QA) Director

Position Summary

We are seeking an expert and strategically minded PMO Quality Assurance (QA) Director to join our Group Investment Management Team. This pivotal role will lead QA activity on complex strategic programmes, ensuring alignment with the Group Delivery Disciplines (GDDs) and driving continuous improvement across the change portfolio.

The QA Director will input into the Group Investment Committee (GIC), providing insights on QA findings, and remediation actions. This role requires a blend of strategic oversight, hands-on programme assurance, and collaborator engagement across internal and external partners.

Key Responsibilities

Programme Assurance

• Lead and coordinate deep-dive QA reviews on complex strategic programmes using GDDs as the framework.

• Identify early indicators of delivery risk and support root cause analysis and resolution planning.

• Track and report on QA-related Capex recovery.

Governance & Reporting

• Provide regular updates to the GIC on QA findings, risks, and remediation progress.

• Align QA activities with Risk and Audit functions to ensure consistent assurance standards.

• Engage with Delivery Portfolios to supervise QA compliance.

Partner Engagement

• ​Collaborate with the Transformation Community to communicate QA expectations and share insights.

• Build and maintain relationships with external QA specialists to support technical, design, and engineering reviews.

Continuous Improvement

• Identify programmes requiring improved QA through metrics and performance indicators.

• Drive the evolution of Group Delivery Disciplines based on QA insights and lessons learned.

• Promote standard methodologies and knowledge sharing across the investment and transformation communities.

Required Experience & Qualifications

• Proven experience as a Programme Director or senior-level Programme Manager, with hands on experience of delivering complex transformation programmes.

• Confirmed experience in a senior QA or programme assurance role within a complex, multi-programme environment.

• Strong familiarity with engineering and technical QA practices, including delivery and testing metrics and root cause analysis.

• Strong understanding of capital investment governance, delivery frameworks, and risk management.

• Confirmed ability to lead deep-dive reviews and influence senior customers.

• Experience working with external QA providers and handling third-party assurance engagements.

• Sophisticated knowledge of agile, waterfall and hybrid project management methodologies (qualifications or equivalent certifications crucial).

• Familiarity with Product Management principles.

Skills & Experience Required

• Strategic problem solver with strong analytical and problem-solving skills.

• Excellent communication and partner management abilities.

• Ability to work across multiple programmes and adapt to changing priorities.

• Deep understanding of delivery methodologies and assurance frameworks.

• Collaborative leadership style with a focus on continuous improvement.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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