Quality Assurance Analyst - Mandarin Speaking

Quality Assurance Analyst - Mandarin Speaking

What's in It for You
If you're passionate about quality, love a good checklist, and want to make a real impact behind the scenes—this could be your perfect match. As our QA Analyst (Mandarin Speaking), you’ll be a key player in supporting and enhancing the quality of service and continuous learning within the Easygo customer support team. You'll work closely with a fun, collaborative team that values growth, feedback, and continuous improvement. With a focus on learning and development, this role offers the chance to flex your organisational skills, sharpen your eye for detail, and be part of a company that genuinely cares about doing things right—for our team and our customers.

Your Role with Us
You'll be reporting into and working closely with the Learning and Quality Manager to keep our customer support quality top-notch. That means helping with quality evaluations, giving constructive feedback, and supporting day-to-day admin and coordination tasks that keep everything running smoothly. You’ll play a big role in reviewing team performance, identifying training needs, and supporting a culture of learning and service excellence. Your fluency in Mandarin will help you connect directly with customers and team members and ensure our standards are consistent across the board. Simply put, you’ll be a behind-the-scenes hero in making sure every customer interaction hits the mark.

Please Note: We believe in the value of in-person collaboration! This is a full-time, on-site role at our Melbourne CBD office, where you’ll work closely with our dynamic team to drive innovation and growth.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 500+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Initially taking customer support tickets and interactions to build out the requirements for the team including templates, macros and help center articles focused on Mandarin market
• Assist the Learning and Quality Manager with quality assurance processes for the Easygo customer support team.
• Coordinate with team members to gather and manage feedback to improve the quality framework.
• Help in reviewing and addressing tickets related to quality assurance.
• Support in creating assessment checkpoints and collate results for evaluating team skill levels.
• Support team with follow up for relevant departments to ensure that feedback loops are effectively closed.

Essential experience:

• Bilingual in English and Mandarin
• Experience in a customer support or QA role
• Familiarity with customer service processes and best practices
• Ability to provide feedback to team members
• Basic knowledge of quality assurance and monitoring processes
• Strong organisational skills with an ability to multitask
• Strong communication and interpersonal skills
• Ability to work collaboratively with team members

Desirable qualifications:

• Experience with online Quality Assurance platforms.
• Basic project management skills
• Experience working in cross-functional teams
• Sports & Gambling knowledge

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform 
• Paid volunteer day
• Two full-time barista’s who will make your daily coffee, tea or fresh juice!
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this!
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• Help yourself drinks fridges and snack shelves

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.