Salesforce Business Systems Analyst/Administrator
Job Summary
Job Description
Brillio is seeking a dynamic Salesforce Business Systems Analyst (BSA) with strong technical expertise to bridge the gap between business needs and technical solutions. The BSA will collaborate with stakeholders, development teams, and technical architects to analyze business processes, gather requirements, and contribute to system design and implementation. Responsibilities include requirements gathering and analysis, technical collaboration with development and architecture teams, systems implementation and support, data analysis and reporting using SQL and visualization tools, documentation, and project management support within an Agile/Scrum framework. The role requires proficiency in business analysis tools like JIRA and Confluence, SQL for database querying, and data visualization tools such as Power BI or Tableau. This is a remote position within the US for a Fixed Term Employee (hourly) role.
Must have:
- Collaborate with stakeholders to gather requirements
- Translate business needs into technical requirements
- Analyze system processes for improvements
- Work with development and architecture teams
- Support system integration initiatives
- Analyze and interpret large datasets
- Develop queries using SQL
- Create reports using visualization tools
- Develop and maintain documentation
- Participate in Agile/Scrum ceremonies
- Proficiency with JIRA, Confluence
- Strong SQL knowledge
- Experience with Power BI or Tableau
Good to have:
- Experience with Lucidchart, Visio, or Draw.io
- Experience with relational databases (PostgreSQL, MySQL, Oracle, SQL Server)
- Understanding of data modeling techniques
18 skills required
Job Details
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Role: Salesforce Business Analyst /Adminstartor
Location: Remote (Anywhere in US)
This position does not offer sponsorship. We are only considering candidates who can work on a Fixed Term Employee (hourly) basis. Kindly refrain from submitting resumes if you are seeking C2C (Corp-to-Corp) or 1099 opportunities
Job Description:
We are looking for a dynamic Salesforce Business Systems Analyst (BSA) with strong technical expertise to bridge the gap between business needs and technical solutions. The BSA will work closely with stakeholders, development teams, and technical architects to analyze business processes, gather requirements, and contribute to system design and implementation. The role requires a solid understanding of both business workflows and technical systems to drive successful project outcomes.
Key Responsibilities
1. Requirements Gathering & Analysis
· Collaborate with business stakeholders to elicit, analyze, and document detailed business and system requirements.
· Translate high-level business needs into functional specifications and technical requirements.
· Use techniques such as process mapping, flowcharts, and data modeling to document current and future state systems.
· Analyze system processes and identify areas for automation, optimization, and improvement.
2. Technical Collaboration
· Work with development and architecture teams to ensure the proposed solutions align with technical and business objectives.
· Partner with software engineers, database administrators, and other technical teams to deliver high-quality solutions.
· Provide input on system design, including API integrations, data flow diagrams, and overall system architecture.
· Collaborate with QA teams to define test scenarios and ensure proper system testing, including user acceptance testing (UAT).
3. Systems Implementation & Support
· Assist in system design, configuration, and implementation of new applications or enhancements.
· Act as a liaison between technical teams and end-users during the system development lifecycle.
· Support system integration initiatives, including APIs, third-party tools, and enterprise applications.
· Troubleshoot issues, analyze root causes, and provide solutions for technical problems post-implementation.
4. Data Analysis & Reporting
· Analyze and interpret large datasets to identify trends, patterns, and opportunities for improvements.
· Develop queries using SQL to extract and analyze data from various systems and databases.
· Create reports, dashboards, and insights using tools like Power BI, Tableau, or similar.
· Ensure data integrity, accuracy, and consistency across systems.
5. Documentation & Communication
· Develop and maintain detailed documentation, including business requirements documents (BRD), functional specifications, user stories, and workflows.
· Conduct stakeholder presentations, system demonstrations, and project updates.
· Prepare training materials and user manuals to ensure successful adoption of new systems or features.
6. Project Management Support
· Collaborate with project managers to define project scope, timelines, and deliverables.
· Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) and contribute to backlog grooming.
· Track project progress, identify risks, and work towards resolving blockers with cross-functional teams.
Required Technical Skills
1.Business Analysis Tools:
· Proficiency with tools such as JIRA, Confluence, or similar for requirements management and collaboration.
· Experience creating detailed process flow diagrams using tools like Lucid chart, Visio, or Draw.io.
2.SQL and Databases:
· Strong knowledge of SQL for querying databases and analyzing data.
· Experience with relational databases such as PostgreSQL, MySQL, Oracle, or SQL Server.
3.Data Analysis & Reporting:
· Proficiency with data visualization tools like Power BI, Tableau, or Excel Pivot Tables for reporting purposes.
· Understanding of data modeling and analysis techniques.
Why should you apply for this role?
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
PPE: https://www.brillio.com/platform-and-product-engineering/
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation
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