Senior Channel & Merchant Success Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Essential Duties and Responsibilities

1. Channel Expansion & Optimization

• Identify, evaluate, and prioritize potential channel partners that align with the company's strategic objectives and market trends.
• Develop a deep understanding of the channel partner’s businesses also the company new products/features, target markets, and their unique value propositions.
• Build and maintain strong relationships with channel partners, including negotiation of commercial & contract terms, fostering ongoing collaboration.
• Collaborate with cross-functional teams to create channel programs and initiatives to drive channel (payment method) engagement and sales growth.
• Monitor and analyze channel performance metrics, identify areas for improvement, and implement corrective actions.
• Assist with creating materials, presentations, and other guidelines to support sales efforts of channels, products/features.

2. Merchant Success Management

• Develop and implement strategies to enhance merchant satisfaction and retention.
• Build and maintain strong relationships with key merchants, understanding their needs and providing tailored solutions.
• Analyze merchant performance metrics/trends and identify areas for improvement, offering strategic insights and recommendations for optimizing payment processes and driving revenue growth.
• Coordinate with cross-functional teams to address merchant concerns and optimize their experience.

3. Business Partnership & Management

• Nurture and maintain relationships with key partnerships, conduct regular business reviews with partners to assess performance, address issues, and identify new growth opportunities.
• Foster ongoing collaboration with partners, including negotiation of contract terms, and ensuring partner satisfaction, etc.
• Educate partners on product and channel trends to enhance their effectiveness in selling our offerings.

4. Market and Competitive Analysis

• Stay informed about industry trends, market dynamics, and competitive landscape related to payment solutions and merchant services.
• Conduct regular market and competitive analysis to identify emerging opportunities, threats, and areas for differentiation.
• Utilize market insights to develop strategic recommendations and initiatives to strengthen our position in the market and drive business growth.

Pre-Requisites :

• Candidate must be possess at least Bachelor’s Degree/ Advanced/ Higher/ Graduated Diploma in Computer Science/ Information Technology/Business Administration/Marketing or equivalent.

• At least 1-2 year(s) of work experience in related Fintech field is required.

• Strong understanding of payment processing technologies, merchant services, and industry best practices.

• Candidates should have a background in Business Analysis or Business Intelligence, with strong analytical skills and experience in data-driven decision-making.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment and adapt to changing priorities.

• Strong communication, presentation and interpersonal skills.

• Experience in project management, reporting and cross-functional collaboration.

• Analytical mindset, strategic thinking, and problem-solving skills.

Are you game?