Senior Member of Technical Staff – Search & AI

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

What You’ll Do:

• Design and build search tools that quickly retrieve relevant information from vast amounts of data using technologies like Elasticsearch.
• Develop recommendation systems that suggest relevant products, features, or content based on user behavior and preferences.
• Build and maintain APIs and connectors to seamlessly integrate search and recommendation functionalities into the broader platform.
• Optimize data indexing, query performance, and relevance ranking to ensure fast and accurate results.
• Architect and implement distributed systems capable of handling large-scale, multi-tenant environments.
• Collaborate with product, AI, and infrastructure teams to align system capabilities with business goals.

Key Responsibilities

• Lead the development of scalable and low-latency search and recommendation systems using OpenSearch and vector search.
• Lead ML and GenAI integrations into production. 
• Drive agent platform capabilities.
• Oversee fine-tuning pipelines and model evaluation infrastructure to improve performance across domains.
• Collaborate cross-functionally across product, infra, and ML teams to drive platform-wide intelligence initiatives.
• Establish technical direction, mentor engineers, and build frameworks that scale with multi-tenant workloads.

Requirements

• 7+ years in backend, search, or ML infrastructure; deep experience with OpenSearch/Elasticsearch and distributed systems.
• Strong programming in Go, Python, or Java; expertise in data pipelines, vector stores, and model-serving frameworks.
• Familiarity with retrieval-augmented generation, LLM-based workflows, or agent systems is highly valued.
• Proven experience building high-scale systems and driving technical leadership across teams.
• Passion for deeply technical work that bridges infra, ML, and product innovation

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!