Senior Technical Account Manager

2 Years ago • All levels • Account Management • $95,000 PA - $130,000 PA

Job Summary

Job Description

We are seeking dynamic Technical Account Managers to drive value for ION bank clients by scaling and accelerating our enterprise Foreign Exchange and Capital Markets platforms. Key responsibilities include building and executing customer success strategies for strategic Foreign Exchange sell-side trading and buy-side accounts, acting as a trusted advisor to understand client business strategies and position ION FX products accordingly. You will deepen knowledge of ION FX products to assist clients in maximizing value from their use cases, manage client relationships to ensure high-quality interactions, and build long-term relationships by proactively identifying and mitigating risks. This role involves monitoring implementation, usage, customer health, and the competitive landscape to develop retention and advancement strategies, profiling initiative requirements, and developing leads for growth opportunities. Collaboration with ION Commercial Account Managers, Client Services, and Project Delivery teams is crucial for aligning customer success and contributing to automation initiatives.
Must have:
  • Proven track record in enterprise software platforms
  • Foreign Exchange/Capital Markets experience
  • Problem-solving and consultative mindset
  • Ability to synthesize information
  • Commercial savviness
Good to have:
  • Predilection for customer success automation

Job Details

The role:

As we further scale and accelerate our enterprise Foreign Exchange and adjacent Capital Markets platforms, we are looking for dynamic technical account managers - to drive value for ION bank clients. With our market leading and expanding position across key institutions, we are seeking individuals that can distill and aid realizing success milestones with ION clients for our TAM/customer-success practice. 
 

Key responsibilities:

Build and execute the customer success strategy for our strategic Foreign Exchange sell-side trading and buy-side accounts
Develop a strong understanding of client business strategies; as a trusted advisor, position ION FX products to best assist clients on achieving business objectives
Continued garnering and elevation of knowledge in ION FX products, to aid new/existing customers on effective use of ION products, content, and technologies to promote maximum value for their specific use-cases
Manage client relationships, to ensure and mature high-quality interactions (responsiveness, precision, fitness, proactiveness)
Build close long-term relationships with assigned customers; proactively anticipating client challenges and risks while driving remediation plans to minimize churn
Monitor implementation, usage, customer health, competitive landscape, and other relevant data - in order to create a retention/advancement strategy
Profile and sanity review initiative requirements, during origination stage
Develop leads and connections with ION commercial account managers to aid growth opportunities (upsell and cross-sell)
Aid harmonization of client initiatives & associated priorities, in tandem with the ION Project Delivery, Client Services & Product practices
Manage a robust feedback loop to continually promote appropriate customer experience improvement

Adjacent teamwork duties to drive success:

Fluidly work with ION Commercial Account Managers to align overall customer success
Coordinate metrics/status/escalations with Client Services and Project Delivery
Contribute to ION customer-success automation-initiatives

Other duties:

We might ask you to perform other tasks and duties as your role expands.

Required skills, experience, and qualifications:

Proven track record in high-touch enterprise segments with B2B enterprise software platforms
Foreign Exchange and/or general Capital Markets domain experience at technology firms and/or financial institutions
Problem solving & consultative mindset to collaborate with clients on joint responsibilities
Ability to synthesize information from clients and internally
Commercial savviness (although not a direct commercial sales role)

Preferred:

Predilection for customer success automation

(New York only*) Estimated Salary range: 95,000 USD - 130,000 USD *Note: Disclosure as required by NY law

Similar Jobs

Streamline Media Group  Inc  - Freelance Korean Translator

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Dave Ramsey - Production Coordinator

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Week ago
Buckman - Associate Digital Innovation Engineer - Ackumen Support

Buckman

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Vertx Inc. - Director - Emerging Models and Alliances

Vertx Inc.

(Remote)
2 Months ago
Lilt - Senior Manager of Invoicing and Collections

Lilt

United States (Hybrid)
1 Month ago
USE Insider - Account Director

USE Insider

Bangkok, Thailand (Hybrid)
4 Weeks ago
Boombit - Accountant

Boombit

Gdańsk, Pomeranian Voivodeship, Poland (Hybrid)
3 Months ago
Dentsu - Account Executive

Dentsu

Shanghai, China (On-Site)
1 Month ago
TAG - Account Executive

TAG

United States (Remote)
2 Weeks ago
Adyen - Senior Enterprise Account Executive

Adyen

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tide - Financial Crime Oversight & Advisory Specialist

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
London stock Exchange - DataScope Senior Software Engineer (Backend C++)

London stock Exchange

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Toast - Territory Account Executive

Toast

San Francisco, California, United States (On-Site)
2 Weeks ago
Assystems - Senior Project Manager- Water Infra

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
9 Months ago
Xsolla - Software Architect

Xsolla

Los Angeles, California, United States (Hybrid)
2 Months ago
CGS Carrers - Staff Accountant II - Accounting International

CGS Carrers

Cape Town, Western Cape, South Africa (On-Site)
5 Days ago
Riot Games - QA Engineer - LiveOps & SDK

Riot Games

Shanghai, China (On-Site)
2 Weeks ago
hogarth - Technical Project Manager

hogarth

Detroit, Michigan, United States (Hybrid)
1 Month ago
Optiv - Sr. Splunk Engineer

Optiv

Herndon, Virginia, United States (On-Site)
2 Months ago
Hudl - Senior Product Manager

Hudl

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

Trek - Accounting Specialist

Trek

Wisconsin, United States (Remote)
2 Days ago
Google - Director, Development, Ads Safety, Platform and Experiences

Google

Los Angeles, California, United States (On-Site)
3 Months ago
Axon - Senior Technical Analyst – Revenue & Financial Reporting

Axon

Seattle, Washington, United States (Hybrid)
2 Weeks ago
bytedance - Machine Learning Engineer - Pico Perception

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Next Level Business Services - Datastage Developer

Next Level Business Services

Peapack And Gladstone, New Jersey, United States (On-Site)
9 Months ago
Kavalirio - Software Engineer III

Kavalirio

Fort Meade, Maryland, United States (On-Site)
2 Days ago
entrata - Technical Program Manager

entrata

Lehi, Utah, United States (Hybrid)
4 Weeks ago
Blinkhealth - Pharmacy Technician - Data Entry/Intake/Order Entry

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
2 Months ago
Windranger - Wildcard Role

Windranger

El Paso, Texas, United States (Remote)
3 Months ago
Plaid  - Experienced Software Engineer - Fullstack

Plaid

New York, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

appzen - Enterprise Account Executive - US

appzen

Houston, Texas, United States (Remote)
9 Months ago
GoMotive - Account Executive, Enterprise - Great Lakes

GoMotive

United States (Remote)
4 Months ago
Paytm - Senior Associate - Key Account Manager (Premium) - Enterprise Mid Market

Paytm

Madurai, Tamil Nadu, India (On-Site)
1 Month ago
sitetracker - Enterprise Account Manager

sitetracker

United States (Remote)
1 Month ago
Agara labs - Senior Enterprise Account Executive

Agara labs

California City, California, United States (Remote)
2 Months ago
HoYoverse - Accountant (Accounts Receivable)

HoYoverse

Singapore, Singapore (On-Site)
2 Months ago
Philips - Account Manager

Philips

Saitama, Saitama, Japan (On-Site)
1 Month ago
Ansys - Senior Account Manager

Ansys

Tokyo, Japan (On-Site)
1 Month ago
appzen - Enterprise Account Executive

appzen

Dallas, Texas, United States (Remote)
1 Week ago
Remote - Payroll Specialist Lead

Remote

Romania (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Budapest, Hungary (Hybrid)

London, England, United Kingdom (On-Site)

Mexico City, Mexico (Hybrid)

Mexico City, Mexico (Hybrid)

Dallas, Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug