Senior Technical Support Engineer
Job Summary
Job Description
The Senior Technical Support Engineer will communicate with end users and businesses to explain issues and solutions for implementation-related questions. Responsibilities include providing technical analysis for production incidents, resolution, and root cause analysis. The role also involves publishing knowledge articles, preparing technical documents for standard operating procedures, identifying, debugging, and troubleshooting break-fix issues, and responding to issues within agreed service levels. Collaboration with Engineering and DevSecOps teams for Identity and Access Management (IAM) and Customer PAM (CPAM) service offerings is also key.
Must have:
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring IAM tools (Saviynt, Sailpoint, OIM, ISIM)
- Knowledge and experience invoking REST/SOAP web services (Postman)
- Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
- Prior experience integrating with SSO providers
- Experience working with global customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
- Minimum 5 years experience in implementing IGA solutions
Good to have:
- Basic knowledge of operating systems (Linux, Unix, Windows)
10 skills required
Job Details
WHAT YOU WILL BE DOING
- Communicate with end users/businesses to explain the issue(s) and solutions for
- implementation related questions
- ● Provide technical analysis for the production incidents, resolution, and root cause
- analysis for the incidents
- ● Publish knowledge articles for the incidents and service requests, prepare technical
- documents for the standard operating procedures
- ● Identify, debug and troubleshoot break fix issues and take it to a resolution
- ● Respond and resolve issues within agreed service levels
- ● Work closely with Engineering and DevSecOps teams for activities related to
- supporting the IAM and CPAM service offerings
WHAT YOU BRING
- Strong Domain knowledge in Identity and Access Management (IAM)
- ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
- Sailpoint, OIM or ISIM
- ● Knowledge and experience in invoking REST/SOAP web services using tools such as
- Postman
- ● Database : Extensive experience in database operations & SQL
- ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- ● Basic knowledge of operating systems such as Linux, Unix & windows
- ● Prior experience integrating with any SSO providers
- ● Experience working with global Customers and strong customer focus
- ● Excellent written and verbal communication skills
- ● Keywords: Cloud, Java, Scripting, Linux, SQL
- ● Minimum 5 years experience in implementing various IGA solutions
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