Service Inside Account Manager
Job Summary
Job Description
Extreme Networks is a global networking leader providing cloud-driven networking solutions and services. We are seeking articulate and self-motivated candidates for an Inside Service Sales Representative role to grow their sales careers. Responsibilities include managing service revenue in a targeted territory, selling service contract renewals, upselling services, and selling professional services and training. This includes quoting, forecasting, collaborating with partners, creating quotes for customers and partners, managing service contracts, running sales campaigns, and reporting pipeline data accurately using Salesforce. The role also involves identifying product upsell opportunities and working with internal teams.
Must have:
- 2+ years of inside sales experience
- Strong telephone communication skills
- Desire to grow in service sales
- Ability to work in a fast-paced team environment
- Experience with Salesforce.com
- Strong Microsoft Excel skills
- Strong verbal and written skills
- Energetic and enthusiastic demeanor
Good to have:
- Consultative sales techniques
- College degree preferred
- Interest/knowledge of software/hardware technologies
- Experience with computer networking technologies
- Up to 5% travel requirement
7 skills required
Job Details
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Inside Service Sales Representatives are responsible for a targeted territory’s service revenue, selling service contract renewals, upselling services, and selling professional services and training.
Position Responsibilities:
· Responsible for renewal quoting and upselling in a specified region/territory
· Attain monthly/quarterly/annual quota on assigned region/territory
· Weekly forecasting/commit – Service
· Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
· Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
· Manage service contracts/renewals for customers in assigned region/territory
· Manage service sales campaigns and promotions for assigned region/territory
· Close on time all service renewal opportunities
· Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy
· Spot product upsell opportunities and work with the product account team
· Work with internal teams to protect data integrity and manage service orders
Requirements:
· 2+ years in Inside Sales experience required
· Strong telephone communications skills comfortable calling on clients
· Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
· Ability to work well in a fast paced, team environment
· College Degree preferred
· Interest and knowledge of software/hardware technologies preferred
· Experience with Computer Networking technologies a bonus
· Possess energetic and enthusiastic demeanor
· Experience with SalesForce.com required
· Strong Microsoft Excel skills required
· Strong verbal and written skills
· Up to 5% travel requirement
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
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