Solution Architect

4 Months ago • All levels

Job Summary

Job Description

As a Solution Architect on the Implementations team, you'll collaborate with forward-thinking companies and contribute to their respective industries. You will work closely with customers to gather requirements and design solutions to effectively manage their business processes. This role involves driving implementation quality and gaining in-depth Salesforce exposure. Responsibilities include leading implementations, designing software solutions, improving implementation processes, creating efficient solutions using database principles, and troubleshooting issues. The role requires organizing projects, learning new tools, analyzing customer data, and configuring/developing Salesforce. This position demands strong attention to detail and a creative approach.

Must have:

Lead enterprise customer implementations.
Gather customer requirements and design solutions.
Improve implementation processes.
Create efficient solutions using database principles.
Organize multiple ongoing projects and troubleshoot issues.
Analyze customer data and build reports/dashboards.
Configure/develop Salesforce in a client-facing environment (preferred).

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Job Details

The Opportunity

As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.

The Skill Set:

Lead implementations with enterprise-level customers from kickoff to go-live
Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
Identify areas of implementation process improvements based on latest Sitetracker product features
Utilize your strong understanding of database principles to create efficient solutions
Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
Learn new tools and software and leverage them to develop a thoughtful, analytical insights
Perform analysis on customer data and build reports/dashboards based on customer specifications
Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You'll:

Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)
Lead a small business or corporate level implementation supported by an experienced implementation lead
Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
Review large customer data set with no assistance/help from teammates
Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You'll:

Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
Be able to independently lead a corporate level implementation
Appropriately communicate the right message to customers
Raise issues to the internal team when an issue appears

Within 365 days, You'll:

Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
Be able to lead an enterprise level implementation without support
Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers