Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Sr. Customer Adoption Manager

Berlin, Germany (Remote)

Sr. Customer Adoption Manager

22 Hours ago • All levels

About the job

Summary_{By Outscal}

Sr. Customer Adoption Manager at Coupa, you'll drive customer adoption, maximize value, and ensure our customers get the most out of the Coupa platform. Fluency in German and English is essential. Strong technical understanding and proven experience in Procurement, Procure to Pay, Source to Contract, and Software as a Service are required.

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Sr. Customer Adoption Manager is a key role within our services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our customers get the greatest value from their Coupa platform.

Full fluency in German and English is a key requirement for this role

What you will do:

Develop standard processes within your areas of expertise and champion their adoption
Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Partner with customers to solve business challenges while improving the adoption of the Coupa Platform
Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

What you will bring to Coupa:

Consulting experience, managing multiple projects with multiple customers at one time
Fluency in German and English both written and spoken is required
Technical capacity to dive into the product configuration and help customers understand the capability and flexibility of the platform
Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
Experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
Strong organizational skills, analytical thinking and problem-solving abilities

#LI-Remote

#LI-LD1

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.