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Sr. Customer Adoption Manager

Berlin, Germany (Remote)

Sr. Customer Adoption Manager

1 Month ago • All levels • Operations

About the job

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Job Description

The Sr. Customer Adoption Manager is a key role within our services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our customers get the greatest value from their Coupa platform. Responsibilities include: * Develop standard processes within your areas of expertise and champion their adoption * Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems * Take ownership of your customer’s continued success by ensuring accurate adoption of the platform * Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal * Partner with customers to solve business challenges while improving the adoption of the Coupa Platform * Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

Must have:

Consulting experience
Fluency in German and English
Technical capacity to dive into the product configuration
Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
Experience with Software as a Service
Strong communication skills
Strong organizational skills

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Full fluency in German and English is a key requirement for this role

What you will do:

Develop standard processes within your areas of expertise and champion their adoption
Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Partner with customers to solve business challenges while improving the adoption of the Coupa Platform
Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

What you will bring to Coupa:

Consulting experience, managing multiple projects with multiple customers at one time
Fluency in German and English both written and spoken is required
Technical capacity to dive into the product configuration and help customers understand the capability and flexibility of the platform
Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
Experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
Strong organizational skills, analytical thinking and problem-solving abilities

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