Technical Support Engineer

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience. 

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com 
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech‘s Videobet unit is looking for a proactive Technical Support Engineer with great communication skills. 

Your influential mission. You will... 

• Troubleshoot technical issues as part of the second or third level of support and escalate bugs to the development team 
• Interact with clients and developers in English, mostly through chat, Jira and email 
• Monitor customer estates across the globe 
• Reproduce technical issues and maintain endpoints in the customer support lab 
• Be ready to produce reports on request 
• Be part of a small and enthusiastic group of specialists 

Components for success. You… 

• Have excellent computer skills 
• Have a keen interest in technology and resolving issues 
• Have previous experience working as a technical support specialist 
• Thrive to learn and expand your knowledge 
• Aren’t afraid to work in a fast-paced environment 
• Have very good written and spoken communication skills in English 
• Are ready to take on-call shifts during non-business hours based on an agreed schedule (after probation period, for additional compensation) 

Thrive in a culture that values... 

• Professional challenges that keep you going  
• Experienced and supportive people to work with and learn from 
• Active lifestyle and promote mental well-being 
• A lot of fun and engaging company and team events 
• Work-life balance 
• Wide range of benefits & bonuses

VIDEOBET UNIT 

Videobet is responsible for the development, delivery, infrastructure and support for more than 30,000 gaming machines around the world. Our machines can be found in all kinds of venues, from bookmakers and casinos to bingo halls and bars. By coupling cutting-edge technology for our platform and games with dynamic and responsive operational support processes – Videobet is the world leader in the development and management of land-based, server supported, gaming systems. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.