Virtualization Backup Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

As a Virtualization Backup Engineer, you will be responsible for providing technical assistance to IT professionals, focusing on the Veeam Backup and Replication (VBR) solution. Your tasks will include troubleshooting and analyzing issues, acting as a technical point of contact, taking ownership of customer problems from start to finish, and documenting all customer interactions within SLA. You will work with Windows OS, TCP/IP, and networking, and have the opportunity to learn and explain technical information in a fast-paced environment. The role is based in Bangalore, India.
Must have:
  • Fluent English (reading/writing/speaking)
  • Advanced user/admin level with Windows OS 2008(r2)/2012(r2)/2016
  • Practical knowledge of TCP/IP
  • Practical knowledge of networking configuration/troubleshooting
Good to have:
  • UNIX and/or Linux knowledge
  • VMware ESX(i) knowledge
  • Microsoft Hyper-V knowledge
  • Microsoft Exchange server administration
  • DataBase engines (SQL/Oracle)
Perks:
  • Family Medical Insurance
  • Annual flexible spending allowance for health and well-being
  • Life insurance
  • Personal accident insurance
  • Employee Assistance Program
  • Comprehensive leave package, including parental leave
  • Meal Benefit Pass
  • Transportation Allowance
  • Monthly Daycare Allowance
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops

Job Details

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. ​
Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are now looking for Virtualization Backup Engineer who will support Veeam Backup and Replication solution.

This will be an onsite role based in Bangalore, India.

Your tasks will include:

  • Performing troubleshooting and analysis, including log file investigation
  • Acting as a technical focal point in relationships to fellow IT Professionals
  • Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
  • Documenting of all customer interactions accurately and within SLA in our CRM tool

What we expect from you:

  • Fluent English (reading/writing/speaking)
  • Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
  • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
  • As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

We offer:

  • Family Medical Insurance
  • Annual flexible spending allowance for health and well-being
  • Life insurance
  • Personal accident insurance
  • Employee Assistance Program
  • A comprehensive leave package, including parental leave
  • Meal Benefit Pass
  • Transportation Allowance
  • Monthly Daycare Allowance
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.

#LI-SE1

#LI-Onsite


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Similar Jobs

Canva - Staff Software Engineer - Web Platform (Frontend)

Canva

Brisbane, Queensland, Australia (Remote)
1 Month ago
Capco - Bilingual QA Tester

Capco

Montreal, Quebec, Canada (Hybrid)
2 Months ago
Growe - Customer Support Supervisor

Growe

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Weeks ago
Springer Group - Integrated Solutions Manager

Springer Group

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Penrose studios - Director of Operations

Penrose studios

San Francisco, California, United States (On-Site)
4 Years ago
Next Level Business Services - SAP PI/PO Consultant

Next Level Business Services

Santa Clara, California, United States (On-Site)
9 Months ago
Sabre India - Software Engineer IV

Sabre India

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Apple - Firmware Engineer - Instrument Engineering

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Zeeco, Inc. - Project Engineer

Zeeco, Inc.

Singapore (On-Site)
8 Months ago
Apple - Mixed Signal Circuit Design Engineer

Apple

Waltham, Massachusetts, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lilt - Welsh Translators for UI/Tech Content

Lilt

United Kingdom (Remote)
1 Month ago
Mercury - Senior Data Scientist

Mercury

San Francisco, California, United States (On-Site)
5 Months ago
Turbulent - Senior Fullstack Developer

Turbulent

Montreal, Quebec, Canada (On-Site)
4 Weeks ago
warner bros games - Staff Software Engineer - Data Platform

warner bros games

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Riot Games - Senior Product Category Manager, Consumer Products

Riot Games

Shanghai, China (On-Site)
4 Weeks ago
Lilt - Voice Talent Required

Lilt

United Kingdom (Remote)
3 Weeks ago
Spaulding Ridge - Finance Transformation Lead

Spaulding Ridge

Toronto, Ontario, Canada (On-Site)
3 Months ago
WebTech Corporation - Business Unit Controller

WebTech Corporation

Cambridge, Ontario, Canada (On-Site)
1 Month ago
Glean - Sales Development Representative

Glean

New York, United States (Hybrid)
2 Months ago
LeoVegas - Retention Team Manager FTC 12 Months

LeoVegas

Sliema, Malta (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Oliver Plus - Project Manager (Account Managers)

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Bosch Group - Assistant Manager, CAPEX Engineer and Space Planner

Bosch Group

Nashik, Maharashtra, India (On-Site)
1 Month ago
Madison Logic - QA Tester

Madison Logic

Pune, Maharashtra, India (On-Site)
3 Weeks ago
ISS Stoxx - Sr. SQL Server Database Administrator

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Hitachi - Consultant

Hitachi

Chennai, Tamil Nadu, India (Remote)
9 Months ago
Circles - Senior Product Analyst

Circles

Bengaluru, Karnataka, India (On-Site)
9 Months ago
FlyingCaps Technologies   - Game UI Artist

FlyingCaps Technologies

Hyderabad, Telangana, India (On-Site)
4 Months ago
Nagarro - Senior Engineer, Java Fullstack

Nagarro

India (Remote)
9 Months ago
Capgemini - Storage Administrator (Powerflex)

Capgemini

Hyderabad, Telangana, India (On-Site)
2 Months ago
Capgemini - Full Stack Lead

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Accenture - Software Development Lead

Accenture

Ahmedabad, Gujarat, India (On-Site)
2 Months ago
Qualcomm - Engineer, Lead

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Peak Games - Software Engineer, Games (New Grad)

Peak Games

(On-Site)
1 Year ago
Agara labs - Engineering Manager

Agara labs

Bengaluru, Karnataka, India (Remote)
3 Months ago
Flow - Engineering Manager

Flow

Palo Alto, California, United States (Hybrid)
9 Months ago
GoMotive - Lead Technical Support Engineer

GoMotive

Pakistan (Remote)
3 Weeks ago
Roblox - Traffic Engineering Manager

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
luxsoft - Murex Support Engineer

luxsoft

Mexico (Remote)
2 Months ago
IGT - Senior Vulnerability Management Engineer

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
Qualcomm - PMIC Design Verification Engineer - Sr

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)

Seattle, Washington, United States (Remote)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Los Angeles, California, United States (On-Site)

Prague, Prague, Czechia (On-Site)

View All Jobs

Get notified when new jobs are added by Veeam Software

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug