Advanced Services Engineer - SME

Job Title: Advanced Services Engineer - SME

Who we are

We see the world of cybersecurity from a unique perspective here at Varonis. We’re fighting the battle on a different front than conventional cybersecurity companies, relentlessly focused on securing data. Data assets are the most valuable – and vulnerable – components of the global economy. Along with employees, data is at the heart of almost every organization, yet conventional cybersecurity solutions, by themselves, have failed to protect it.

What we do

We give companies vision into who is doing what, where and when in their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn’t have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal.

Summary

The Advanced Services Engineer Subject Matter Expert (SME) gets our customers to a point where they can realize value from the products that they purchased. By deploying, optimizing, and performing value added activities, the ASE bridges the gap between our customer’s needs and our products’ robust capabilities. Our focus is on meeting our customers’ needs and use cases through both remote and on-site work. As an SME being adaptable and ready to handle complex situations/asks from a customer is necessary for success. The ideal candidate should enjoy working in fast-paced environment that challenges their level of knowledge to ensure continued success of our customers.

Responsibilities

• Gather and analyze information about a customer’s environment
• Effectively assess and present hardware and software requirements
• Understand customers’ security pain points and deploy product-based solutions
• Advise customers about security best practices
• Manage, track, and report on the progress of your engagements
• Perform remediation projects/engagements with customers
• Prevent or solve customers’ product related problems on clients’ systems remotely and onsite

Requirements

• Undergraduate degree
• 5+ years of related experience
• Experience with cloud technologies such as relational database concepts, cloud computing principles, AWS services, implementing security best practices.
• Good knowledge of AWS S3, RDS, Azure Blob, Snowflake.
• Excellent interpersonal, multitasking, and organizational skills
• Outstanding customer services skills
• “Please the customer” mentality
• Strong presentation, facilitation, writing, and analytical skills
• Certifications for supported cloud technologies is a plus (IE: AWS Certified Solutions Architect or AWS Certified SysOps Administrator)

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.
• Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success.
• Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
• Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.