Bilingual Social Media Content Specialist

2 Months ago • All levels • Localization

Job Summary

Job Description

ICUC is looking for Bilingual Social Media Content Specialists to work a combination of overnight and day shifts, including weekends. The role involves reviewing, moderating, and responding to comments on clients' social channels, creating engaging content, and providing excellent customer service. This position requires exceptional written communication in both English and Spanish. You will also be responsible for escalating issues, understanding clients' social media strategies, and ensuring community safety. Full-time and part-time opportunities are available, with shifts being 8 hours in length, and available to work a combination of shifts/days.
Must have:
  • Exceptional English and Spanish written communication
  • Residency in the USA
  • Open availability for overnight and day shifts, including weekends
  • Professional experience in social media moderation and engagement
  • Experience writing engaging content using brand voice and guidelines
  • Ability to tailor written tone and voice to each customer
  • Exceptional customer service skills
  • Interest in content moderation across multiple industries
  • Reliable high-speed internet with no data restrictions
  • Active Facebook account

Job Details

Job Description: ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.    You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.    We are looking for experienced Bilingual Social Media Content Specialists that are available to work a combination of our overnight shift - 12AM - 8AM Central Time and our day shift - 8AM - 4PM Central Standard Time, throughout the week AND on weekends, to join our growing team.   What awaits you?  
  • Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook,  Instagram, etc.) on behalf of our clients using their unique brand voice. 
  • Craft creative written content to encourage participation and increase engagement across our clients’ social channels. 
  • Provide our clients’ audience with an excellent experience through the clients’ social channels. 
  • Escalate issues, observations, opportunities, and insights through the relevant channels. 
  • Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently. 
  • Ensure the online community's safety policies and brand guidelines are being followed by all members. 
Qualifications
  • Exceptional written communication (spelling, grammar, syntax, etc.) in English and Spanish. Native fluency in both is required.
  • Residency in the USA.
  • Open and flexible availability to work a combination of the eight-hour shifts noted above (primarily overnights - 12AM - 8AM Central Time)  throughout the week and weekends. Unfortunately, we are unable to accommodate any limitations in availability.
  • Professional experience moderating and engaging across all social media platforms. 
  • Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines. 
  • The ability to tailor your written tone and voice to match each customer. 
  • Exceptional customer service skills. 
  • Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries. 
  • Reliable high-speed internet with no data restrictions.  
  • An active Facebook account. 
NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above. Additional Information The hourly pay range for this position is $14.75 to $15.00 USD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.   We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. ICUC thanks all applicants, however only those who qualify for next steps will be contacted.  About dentsu Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. Dentsu, Innovating to Impact. Find out more: https://www.dentsu.com/ https://www.group.dentsu.com/en/ We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.  #LI-ICUC #LI-Remote #LI-LG1 Location: USA – Remote – Texas – Central Time Brand: Icuc Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.     Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. 

Similar Jobs

Wind River - Linux Platform Software Developer – Member Technical Staff

Wind River

Ottawa, Ontario, Canada (On-Site)
1 Month ago
Animoca Brands - Creator Relations Associate

Animoca Brands

Hong Kong, Hong Kong (On-Site)
7 Months ago
Nium - SVP - Business Development EMEA

Nium

Amsterdam, North Holland, Netherlands (Hybrid)
3 Months ago
Spaulding Ridge - OneStream Solution Architect

Spaulding Ridge

Chicago, Illinois, United States (On-Site)
3 Months ago
ISS Stoxx - Index Specialist – ESG/Sustainability – Research & Development

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Testronic - LQA Game Tester with Korean

Testronic

United Kingdom (Remote)
1 Month ago
pentair - Pool Bilingual Consumer Support Representative

pentair

Phoenix, Arizona, United States (Hybrid)
3 Weeks ago
Nintendo - Senior Localization Editor (Portuguese)

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Testronic - LQA Game Tester with Spanish LATAM

Testronic

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
TransPerfect - Korean Localization Games Tester

TransPerfect

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CD PROJEKT RED - Lead AI Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Inspiren - Clinical Success Manager

Inspiren

United States (Remote)
3 Weeks ago
Globalization Partners - Senior AI Engineer

Globalization Partners

Ireland (Remote)
3 Months ago
Ansys - Sales & Order Operations Specialist

Ansys

Tokyo, Japan (On-Site)
1 Month ago
Ubisoft - IT Support Analyst I

Ubisoft

San Francisco, California, United States (Hybrid)
2 Months ago
Ethos Life - Lifecycle Marketing Manager

Ethos Life

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Roblox - Client Partner, Video

Roblox

New York, United States (On-Site)
1 Month ago
Epic Games - Tech Art Lead

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
nissan - Deputy Manager, Aftersales

nissan

Gurugram, Haryana, India (On-Site)
4 Weeks ago
zeta - Talent Acquisition Intern

zeta

Hyderabad, Telangana, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Aisera - Forward Deployed Engineer

Aisera

United States (Remote)
3 Weeks ago
Palo Alto Networks - SASE Product GTM - Senior Manager

Palo Alto Networks

Santa Clara, California, United States (On-Site)
3 Weeks ago
Mozilla - Manager, Data Science

Mozilla

United States (Remote)
1 Month ago
plexonic games - HTML5 Game Developer

plexonic games

United States (On-Site)
3 Weeks ago
The Walt Disney Company - KABC General Assignment Reporter

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Months ago
Perplexity - Enterprise Customer Support Specialist

Perplexity

New York, New York, United States (On-Site)
1 Month ago
Match Group - Staff Software Engineer, Machine Learning

Match Group

Palo Alto, California, United States (Hybrid)
9 Months ago
Nintendo - Sr Manager, Engineering Infrastructure and IT

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Everlaw - Partner Marketing Manager

Everlaw

Oakland, California, United States (Hybrid)
3 Weeks ago
Blinkhealth - Pharmacy Technician - Data Entry/Intake/Order Entry

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Localization Jobs

Interactive Brokers - Bilingual Client Technical Support

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
2 Months ago
Side - LQA Game Tester (Japanese)

Side

Braga, Braga, Portugal (Remote)
2 Months ago
GlobalStep - Turkish Localization Video game Tester

GlobalStep

Montreal, Quebec, Canada (On-Site)
2 Months ago
Altagram Group - French to German Translator (m/f/d)

Altagram Group

Germany (Remote)
1 Year ago
Nintendo - CONTRACT - Marketing Translation Coordinator (French)

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Lilt - Haitian Creole US-based Medical Translators needed

Lilt

United States (Remote)
1 Month ago
Toast - Mandarin Bilingual Emerging Markets Account Executive

Toast

Phoenix, Arizona, United States (Hybrid)
1 Month ago
Lilt - Translator from English to Canadian French

Lilt

Ottawa, Ontario, Canada (Remote)
1 Month ago
Testronic - LQA Game Tester with Spanish LATAM

Testronic

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Nintendo - (Junior) Translator (English-Spanish) (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.

Madrid, Community Of Madrid, Spain (On-Site)

Helsinki, Uusimaa, Finland (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Jakarta, Indonesia (Hybrid)

Chennai, Tamil Nadu, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Auckland, Auckland, New Zealand (On-Site)

Milan, Lombardy, Italy (On-Site)

Milan, Lombardy, Italy (On-Site)

Milan, Lombardy, Italy (On-Site)

View All Jobs

Get notified when new jobs are added by Dentsu

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug