Commercial Operations Manager
Job Summary
Job Description
Dun & Bradstreet is seeking a Commercial Operations Manager to join their Central Europe team, based in the Czech Republic. This role involves supporting the local commercial organization while also contributing to regional Commercial Operations tasks across Europe. The ideal candidate will have a passion for process optimization, CRM systems, and analytics. Key responsibilities include CRM implementation and support, providing user training, data management, generating reports, assisting with telesales campaigns, and contributing to process automation and efficiency improvements. The role also involves delivering KPI reports, pipeline analysis, and identifying trends for commercial growth. Fluency in English and Czech is required, with German being a plus.
Must have:
- Strong analytical skills
- Experience in data management and reporting
- Proven ability to drive change and process automation
- Experience with CRM systems
- Ability to manage multiple stakeholders
- Strong communication skills
- Proactive mindset
- Fluency in English
- Fluency in Czech
Good to have:
- Salesforce experience preferred
- German language proficiency
4 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
At Dun & Bradstreet, we are dedicated to providing businesses with the data and insights they need to thrive. We are looking for a dynamic and detail-oriented Commercial Operations Manager to join our Central Europe team, you will be placed in the Czech Republic having a split role supporting the local commercial organization as well you will be a part of a Commercial Operations team in Central Europe, where you will work across countries on regional tasks. If you have a passion for process optimization, CRM systems, and analytics, this could be the role for you!
Your Role:
As a Commercial Operations Manager, you will play a key role in supporting our commercial operations, ensuring the effective use of CRM tools, and providing analytical insights that drive business success. You will act as the primary contact for local users requiring CRM and telephony support, bridging local needs with European tech solutions. Additionally, you will work closely with Finance and Commercial Leadership teams to provide data-driven insights.
Key Responsibilities:
- CRM Implementation & Support
- Operational Excellence & Business Support
- Process Optimization & GTM Support
- Analytics & Business Insights
Support CRM implementation, data management, and user training.
Ensure best practices in CRM workflows and data handling.
Provide user support and manage system administration (allocations, deletions, updates).
Generate and analyze reports for sales and commercial teams.
Collaborate with regional teams to improve CRM functionality.
Assist Finance with reporting and CRM data management.
Support telesales campaigns and data selections.
Provide CRM insights for marketing and sales teams
Work on ongoing process automation and efficiency improvements.
Ensure seamless CRM integration with opportunity workflows.
Participate in regional commercial operations initiatives.
Deliver KPI reports, pipeline analysis, and business segment insights.
Identify trends and areas for commercial growth.
- Strong analytical skills with experience in data management and reporting.
- Proven ability to drive change and process automation.
- Experience with CRM systems (Salesforce preferred) and workflow optimization.
- Ability to manage multiple stakeholders across different functions.
- Strong communication skills and a proactive mindset.
- Fluency in English and Czech. German language is a plus.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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