CRM Marketing Automation Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking a CRM Marketing Automation Specialist to join the marketing team of a Fortune 500 Pharmaceutical client. This is a 6-12 month contract opportunity based in Mettawa, IL, with a hybrid schedule (3 days onsite per week).

As the CRM Marketing Automation Specialist, you will be instrumental in overseeing the end-to-end process of building, executing, and quality-assuring targeted audiences within CRM. This is a dynamic role that offers the chance to collaborate with cross-functional teams, drive campaign success, and help optimize CRM operations for one of the nation's leading pharmaceutical brands. If you have experience with Adobe Experience Cloud products and are passionate about delivering high-quality, impactful marketing initiatives, this could be the perfect fit for you.

Key Responsibilities:

• Campaign Execution & Quality Assurance: Ensure high-quality, timely, and error-free implementation of campaigns within the CRM platform. Develop and maintain standardized quality control processes and provide mentorship to junior team members.
• Collaboration & Troubleshooting: Work closely with cross-functional teams and external agencies to resolve issues, recommend solutions, and drive new initiatives forward.
• Audience Management: Oversee the lifecycle of audience updates, from scoping to execution, including documentation and resource allocation. Maintain a clear and organized segment taxonomy and track all CRM audience activities.
• Performance Monitoring: Regularly monitor campaign performance and provide proactive recommendations to optimize engagement and achieve business goals.
• Project Management: Develop and maintain detailed project documentation, timelines, and status reports. Stay on top of ongoing work, identifying risks and implementing mitigation strategies as necessary.

Qualifications:

• Experience: 5-8 years of hands-on experience with Adobe Experience Cloud, specifically AEP, Adobe Analytics, AJO, and CJA, with a proven track record of increasing responsibility in CRM and marketing automation.
• Collaboration Skills: Excellent ability to work effectively in a matrixed organizational structure, with a strong collaborative approach and the ability to influence cross-functional teams.
• Independent & Results-Driven: Ability to work independently, lead initiatives with minimal supervision, and manage multiple priorities while meeting deadlines.
• Problem-Solving: Demonstrated ability to troubleshoot roadblocks and develop creative, compliant solutions that drive initiatives forward.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefits
• eLearning & Education Reimbursement
• Ongoing Training & Development

(To qualify for our benefits package, you must work over 30 hours per week and the assignment must last a minimum of 10 weeks.)

If you're a proactive and detail-oriented marketing professional with experience in CRM and Adobe Experience Cloud, we encourage you to apply now for this exciting opportunity. Our recruitment team will be in touch to guide you through the interview process and advocate on your behalf.

Application Deadline: November 25, 2024

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.