Customer Success Specialist

Job Title: Customer Success Specialist

Location: Loop, Chicago, IL

About Neolytix: 

Neolytix is a leading provider of healthcare management services, offering specialized solutions for medical billing, credentialing, and revenue cycle management to healthcare organizations across the U.S. We are dedicated to enhancing the operational efficiency and financial health of healthcare providers through data-driven strategies and client-focused services. 

Job Summary: 

We are looking for a proactive and client-focused Customer Success Manager to join our team. In this role, you will be responsible for managing client relationships, improving service delivery, and driving customer satisfaction. You will work closely with our Delivery teams to ensure that Neolytix consistently delivers value and impactful solutions in medical billing and revenue cycle management, with a key focus on reducing revenue leakage and optimizing the revenue cycle. 

Key Responsibilities: 

• Client Relationship Management: 

• Build and maintain strong, long-term relationships with healthcare provider clients. 

• Act as the primary point of contact for client inquiries, feedback, and issue resolution. 

• Conduct regular check-ins, gather feedback, and ensure proactive engagement with clients to foster loyalty and satisfaction. 

• Revenue Management Skills: 

• Analyze revenue cycle trends and performance data to identify areas of revenue leakage and opportunities for improvement. 

• Partner with Delivery teams and clients to implement strategies that enhance revenue cycle performance, reduce revenue leakage, and improve financial outcomes. 

• Develop and present regular reports and insights to clients, highlighting performance metrics, achievements, and recommendations. 

• Account Management and Upselling: 

• Identify and recommend additional services or product enhancements that align with client needs, expanding Neolytix’s footprint within the client’s organization. 

• Support upselling and cross-selling opportunities to maximize client value and revenue potential. 

• Healthcare Industry Expertise: 

• Leverage a deep understanding of Practice Management, Patient Access, Operations, medical billing, coding, claims processing, and compliance standards. 

• Stay updated on changes in healthcare regulations, payer requirements, and industry trends to provide clients with relevant insights and guidance. 

• Communication and Interpersonal Skills: 

• Communicate clearly and effectively with clients, translating complex billing and revenue cycle concepts into understandable terms. 

• Show empathy and responsiveness in addressing client concerns and navigating high-stress situations, particularly around claims denials or reimbursement delays. 

• Resolve conflicts and manage client expectations with a solutions-oriented approach. 

• Project Management and Coordination: 

• Collaborate closely with Delivery and internal teams to ensure client objectives are met and service quality is maintained. 

• Identify opportunities for process improvements within client workflows, working with internal teams to implement changes. 

• Prioritize and manage multiple client accounts, ensuring timely and effective service delivery across all engagements. 

Qualifications: 

• Bachelor’s degree in healthcare administration, business, or a related field. 

• 2+ years of experience in practice management, or revenue cycle management within the healthcare or medical billing industry. 

• Strong knowledge of medical billing software (EPIC, Advanced MD, eCW, Athena), CRM tools, and data analytics platforms. 

• Proven ability to analyze revenue cycle data, identify trends, and develop solutions to reduce revenue leakage. 

• Excellent communication, problem-solving, and client relationship management skills. 

• Detail-oriented, with strong organizational and time management abilities. 
   

Compensation

• Base salary: $ 55k DOE + performance bonus (up to 20 %). 

Why Neolytix? 

At Neolytix, we value proactive problem solvers and client-focused professionals who are dedicated to driving results. Join our team and contribute to meaningful healthcare transformation, delivering impactful solutions for our clients. 

Apply Today and become a part of Neolytix’s mission to elevate healthcare provider organizations through data-driven strategies and exceptional client service.