Customer Support Specialist

About Us:
At Blue Print Out, we specialize in delivering high-quality project execution and support services for clients across various industries. With a focus on innovation, precision, and results, we help businesses bring their projects to life through seamless coordination and proactive management. Our team thrives in a collaborative environment where attention to detail and clear communication are key to success.

Job Description

Blue Print Out is seeking a dedicated Customer Support Specialist to join our team in Blue Ash, OH. This role is vital in ensuring that our clients receive timely and professional assistance, maintaining high levels of customer satisfaction and trust. The ideal candidate will be a problem-solver, strong communicator, and passionate about providing exceptional service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.

• Resolve product or service problems by clarifying issues, determining the cause, and following up with solutions.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure smooth customer experiences.

• Identify trends in customer issues and suggest improvements to processes and services.

• Process orders, forms, applications, and requests efficiently.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.

• Minimum 1 year of experience in customer support, service, or a related field.

• Excellent verbal and written communication skills.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office and customer management systems (CRM).

• Ability to stay calm and professional in high-pressure situations.

Benefits

• Competitive salary ($48,000 - $54,000/year).

• Opportunities for professional development and career growth.

• Comprehensive training and support.

• Dynamic and collaborative work environment.

• Health and wellness benefits package.

• Paid time off and holidays.