Customer Support Technician

1 Minute ago • All levels • Customer Service

Job Summary

Job Description

Applied Materials is a global leader in materials engineering solutions for chip and display manufacturing, enabling technologies like AI and IoT. They offer a supportive culture with robust benefits focusing on well-being, health, and professional growth. This Customer Support Technician role involves performing Tier I procedures, preventative maintenance, kit management, and basic technical problem-solving, while adhering to safety and demonstrating strong customer service.
Must have:
  • Performs standard Tier I procedures including wafer measurement.
  • Performs preventative maintenance and wet cleans independently.
  • Disassembles, cleans and rebuilds kits.
  • Able to diagnose and resolve basic technical problems.
  • Uses knowledge management systems.
  • Uses good customer service skills.
  • Complies with all safety procedures.
Perks:
  • Compensation & Benefits: You qualify for a competitive and comprehensive total rewards program.
  • Wellness: Our Employee Assistance Program, meditation and family support resources, travel insurance, and other options enhance your physical, emotional, social and financial wellbeing.
  • Development & Training: Take advantage of free career development and mentoring programs, as well as technical and professional courses.
  • Applied Giving: Our worldwide "Giving" program encourages employees around the globe to donate money and volunteer their time, and the Applied Materials Foundation matches employee contributions.

Job Details

Job ID

R2514871

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible a Better Future.

What We Offer

Location: Singapore,SGP

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

  • Performs standard Tier I procedures including wafer measurement.
  • Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
  • Disassembles, cleans and rebuilds kits as part of kit management quality.
  • Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Able to diagnose and resolve basic technical problems.
  • Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
  • Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
  • Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

  • Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

  • Has good understanding of how the team integrates with others

Leadership

  • Has no supervisory responsibilities

Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

  • Impacts the quality of own work

Interpersonal Skills

  • Uses communication skills to exchange of information

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Not Specified

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Singapore

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Singapore (On-Site)

Austin, Texas, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Singapore (On-Site)

Santa Clara, California, United States (On-Site)

Tainan City, Taiwan (On-Site)

Singapore (On-Site)

Singapore (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Applied materials

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug