GameOps Operator

2 Months ago • All levels • Operations

Job Summary

Job Description

As a GameOps Operator in Montreal, you'll configure live game features and monetization strategies for a new game. You'll collaborate with various teams (Development, Art, Game Design, GameOps Managers, Product) to streamline feature implementation. Responsibilities include troubleshooting live game issues, optimizing internal tools, and exploring automation opportunities. You'll directly impact player experience and contribute to a high-profile IP within a supportive team. The role requires experience with LiveOps, CRM management, or QA in the gaming industry (ideally F2P mobile games), along with familiarity with project management tools and data analysis.
Must have:
  • LiveOps/QA experience (F2P mobile games preferred)
  • Client/server application and release management understanding
  • Jira or similar project management tool experience
  • JSON/XML familiarity for game feature configuration
  • Data tracking and analysis proficiency (Excel/Google Sheets)
  • Knowledge of A/B testing and market segmentation
Good to have:
  • Experience with LiveOps tools (Braze, Airship)
  • SQL or data analysis tool familiarity
  • Understanding of player engagement and monetization strategies

Job Details

We are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a fantastic opportunity to be part of a small, friendly, and supportive team within an experienced GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.

  • Configure and adjust live game features based on GameOps planning

  • Work closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to production

  • Investigate and troubleshoot live game issues by collaborating with developers and QA testers

  • Use problem-solving skills to identify and resolve player-facing issues

  • Explore new ways to automate manual and repetitive tasks to improve efficiency

What We're Looking For

  • Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)

  • Understanding of client/server applications and release management

  • Experience with Jira or similar project management tools

  • Familiarity with JSON, XML, or equivalent formats for configuring game features

  • Basic proficiency in Excel or Google Sheets for data tracking and analysis

  • Knowledge of market testing processes, including A/B testing and market segmentation

  • Understanding of feature rollout strategies and their impact on player engagement

Nice to Have

  • Experience with LiveOps tools (e.g., Braze, Airship).

  • Familiarity with SQL or data analysis tools.

  • Knowledge of player engagement and monetization strategies

Required Soft Skills

  • Detail-oriented, with a strong focus on delivering results

  • Resourceful and proactive, able to take initiative

  • Strong communicator with excellent interpersonal skills

  • Analytical and inquisitive mindset, eager to solve problems and optimize processes

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. 

With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day.

But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

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