Global Vice President, Field Services

The Global Vice President of Technology Services is in a pivotal leadership role and oversees all global installation, servicing, and support operations for Aristocrat Gaming products. Global oversight for this role will include the Americas, EMEA, and APAC. This role drives strategic initiatives, translates corporate objectives into actionable plans, and ensures excellence in service delivery, customer satisfaction, and operational efficiency.

Reporting directly to senior leadership, the VP leads a globally diverse and dynamic team of 600 professionals, spanning field operations, technical support, logistics, training, and process improvement. This position is based in Las Vegas, with an expected travel commitment of 20%-40%.

Strategic Leadership

• Develop and execute long-term strategies for the Technology Services organization, aligning with Aristocrat’s overarching business objectives.

• Lead the annual strategic planning process, ensuring financial and operational goals are met or exceeded.

• Translate strategic goals into actionable programs and measurable outcomes, fostering innovation and continuous improvement.

Operational Excellence

• Oversee field operations for slot machine installation, removal, conversions, and maintenance.

• Manage the Network Operations Center (NOC) for bingo servers and wide-area progressives, ensuring seamless functionality.

• Spearhead the adoption of transformative technologies, including Salesforce for Field Service and augmented reality tools, to enhance service delivery.

• Optimize supply chain and logistics operations across regions, ensuring inventory availability and operational scalability to support growth.

• Standardize tools, systems, and processes to improve efficiency and maintain compliance with regulatory standards.

Team Leadership & Development

• Build and lead a high-performing, collaborative team that embodies Aristocrat’s core values.

• Oversee talent acquisition, onboarding, and professional development, ensuring the team is equipped with the skills and resources needed to succeed.

• Foster a culture of innovation, accountability, and continuous improvement through effective mentoring and leadership.

• Guide specialized teams, including technical training, customer support, and Six Sigma process improvement experts.

Customer Engagement & Satisfaction

• Serve as the executive representative for customer service, resolving escalated issues and driving best-in-industry support levels.

• Develop strong relationships with casino slot directors and senior executives to align services with customer expectations.

• Ensure quality-first service execution, maintaining high levels of customer satisfaction and retention.

Financial & Regulatory Oversight

• Manage and approve regional service budgets, including labor, travel expenses, warranty work, and other cost centers.

• Ensure compliance with local, national, and international regulatory requirements related to technical services.

• Collaborate with the Global Information Security team to assess and mitigate cybersecurity risks.

What We're Looking For

• Proven leadership experience (15+ years) in gaming, supply chain management, customer service, or operations, with demonstrated success in progressive roles.
• Bachelor’s degree in engineering, Logistics, or a related field; MBA preferred.
• Global scale expertise in strategic planning, operational management, and team leadership.
• Experience leading a large-scale global field service team of 600+ across regulated industries.
• Extensive knowledge of highly regulated industries, preferably gaming, and familiarity with relevant compliance requirements.
• Strong interpersonal, organizational, and decision-making skills with a track record of achieving results.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.