Head of Account Management

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Responsibilities:

• Lead the development and implementation of account plans including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
• Responsible for negotiations with our merchants, including drafting, reviewing and executing contracts
• Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
• Provide a commercial perspective to tech, engineering and operational teams while coordinating new product initiatives that support the Razer Gold strategy or merchants’ requests
• Cultivate a strong lasting business relationship to merchants through providing professional account management service in order to grow merchant loyalty
• Act as a merchant advocate with a focus on improving the Razer Gold experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
• Providing leadership to the function in the development
• Provide regular reports, briefings and reviews as required

Preferred Skills and Qualifications:

• Bachelor's degree with at least 8 years of relevant working experiences in account management or business development
• Strong quantitative and analytical skills with the ability to consume, process and transform large amounts of information into actionable business insights and develop strategies for our merchants.
• Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies
• Ability to work in a fast-moving complex matrixed environment.
• Has a strong network of contacts and good knowledge in the games, entertainment, and/or payments industry.
• Good decision-making skills and effective problem solver.

Desired Skills:

• Demonstrate superior abilities in communication, active listening, negotiation and presentation at all levels of an organization, including executive and C-level.
• Keen sense and interest in latest technology developments, market trends, near future trends and web technologies.
• Highly organized, adaptable, and proactive. Ability to think outside of the box.
• Extensive, accurate current knowledge of company offerings and industry trends.
• Fast learner, self-motivated, and self-starter who can act on own initiatives.
• Knowledge on payment industry for games and entertainment is an advantage.

Pre-Requisites :

Are you game?