iNOC Analyst,1

2 Months ago • Upto 2 Years • Administrative

About the job

Job Description

This role involves providing customer support and troubleshooting technical issues for Windows, Mac, iOS and Android operating systems. You will also monitor enterprise and cloud systems, resolve service availability issues, and perform server administration tasks. Strong communication and problem-solving skills are essential.
Must have:
  • Customer Service
  • Technical Support
  • Troubleshooting Skills
  • Problem Solving
Good to have:
  • Server Administration
  • Cloud Monitoring
  • IT Ticketing Systems
  • System Administration
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

About the job

Job Title

iNOC Analyst,1

Job Description

Primary Responsibilities:

  • Customer Service and Support

Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary.

  • Product Support

Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices.

  • Enterprise / Cloud Systems Monitoring

Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance.

  • Problem Resolution / Escalation

Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary.

  • Server Administration

Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams.

  • Teamwork

Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity.

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

#INDIA#
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Karnataka, India (On-Site)

Karnataka, India (On-Site)

Karnataka, India (Hybrid)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Dotdash Meredith

Similar Jobs

Raw  Group  - Integration Project Manager

Raw Group , Spain (On-Site)

PTW - Strategic Partnership Manager

PTW, United Kingdom (Hybrid)

WebMD - Programmatic Campaign Manager

WebMD, United States (On-Site)

Alpha Sense - Product Specialist

Alpha Sense, United Kingdom (On-Site)

ION - IT System Administrator

ION, Italy (Hybrid)

Xsolla - Technical Support Specialist

Xsolla, United States (On-Site)

Take-Two Interactive - Workplace Coordinator

Take-Two Interactive, India (On-Site)

Hilton - Assistant Manager L&D

Hilton, India (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dentsu - Creative Supervisor - Art

Dentsu, India (On-Site)

Quickspin - Chief Commercial Officer

Quickspin, Malta (Hybrid)

WebMD - Key Account Manager

WebMD, United States (On-Site)

Trendyol - Account Management Professional - Non-Fashion

Trendyol, Saudi Arabia (Hybrid)

ByteDance - Client Solution Lead(Growth Market), Philippines

ByteDance, Philippines (On-Site)

ITPeopleNetwork - Recruitment Coordinator

ITPeopleNetwork, India (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Kira Studio - Android Developer (GAMP)

Kira Studio, India (Remote)

HP - Partner Business Manager

HP, India (On-Site)

Technip Energies - Executive - Procurement Operations

Technip Energies, India (On-Site)

Monk Studios - Cinematography

Monk Studios, India (On-Site)

Optiwise  - Social Media Manager

Optiwise , India (On-Site)

Alphasense - Content Analyst

Alphasense, India (On-Site)

Get notifed when new similar jobs are uploaded

Administrative Jobs

Frontier Developments - Customer & Technical Support Representative

Frontier Developments, United Kingdom (Hybrid)

PwC - Receptionist

PwC, Philippines (On-Site)

Larsen & Toubro - Smart 3D Administration

Larsen & Toubro, (On-Site)

IGT - Software Test Technician

IGT, United States (On-Site)

Luxoft - MSSQL Database SME

Luxoft, (Remote)

AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems, United States (On-Site)

Canva - Payroll Specialist

Canva, Australia (Remote)

PwC - Manager

PwC, India (On-Site)

The Walt Disney Company - Café Host (On-Call)

The Walt Disney Company, United States (On-Site)

Get notifed when new similar jobs are uploaded