About the job

Summary_{By Outscal}

This role involves providing customer support and troubleshooting technical issues for Windows, Mac, iOS and Android operating systems. You will also monitor enterprise and cloud systems, resolve service availability issues, and perform server administration tasks. Strong communication and problem-solving skills are essential.

About the job

Job Title

iNOC Analyst,1

Job Description

Primary Responsibilities:

Customer Service and Support

Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary.

Product Support

Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices.

Enterprise / Cloud Systems Monitoring

Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance.

Problem Resolution / Escalation

Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary.

Server Administration

Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams.

Teamwork

Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity.

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

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