Intern - Global Account Management

1 Year ago • All levels • Account Management

Job Summary

Job Description

This internship focuses on Global Account Management, supporting a functional area or department to achieve business solution objectives. The intern will learn to provide effective day-to-day administrative, planning, and client support. Responsibilities include tracking competitive activity and customer trends for EMEA ISVs and data distributors, analyzing research findings, and performing administrative tasks like data entry, report generation, presentations, and scheduling. The role also involves gathering and entering quality assurance information into Salesforce and internal client service databases, managing the inbound customer Service Cloud queue, and completing special projects. CME Group is a leading derivatives marketplace where employees can impact markets worldwide and build careers shaping the future, investing in employee success and fostering an environment of diverse perspectives.
Must have:
  • Support GAM functional area activities
  • Provide administrative and client support
  • Track competitive activity and customer trends
  • Perform administrative tasks (data entry, reporting)
  • Gather and enter quality assurance information
Good to have:
  • Manage inbound customer Service Cloud queue
  • Complete special projects

Job Details

12 Month Intern - Global Account Management

• Supports activities of a GAM functional area or department account management to ensure that business solution objectives are met
• Learn how to provide effective day-to-day administrative, planning and GAM client support;
• How to track EMEA ISVs, data distributors competitive activity, customer trends and analyze research findings;
• Assists in performing administrative responsibilities, such as entering information into databases, producing simple statistical reports, presentations, expenses and scheduling;
• Gathers and enters quality assurance information into Salesforce and internal client service databases in accordance with established procedures to ensure quality client service. Support managing inbound customer Service Cloud queue.
• Complete special projects as assigned

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.

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About The Company

As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world.

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