IT Helpdesk Support

1 Month ago • 2-4 Years • It & Infrastructure

Job Summary

Job Description

This IT Helpdesk Support role involves providing and maintaining top-class IT support services to all G-P users, ensuring effective ticket management within Level 1 & 2 support. Responsibilities include resolving IT tickets, managing a work queue, collaborating with global IT colleagues, documenting operating procedures, and working with managed service providers. The role also includes enforcing information security policies and ensuring systems are patched and cybersecurity controls are applied. The position requires a hybrid work arrangement, based in Singapore, with some remote work and 1-2 days a week in the office.
Must have:
  • 2-4 years of IT support experience.
  • ITIL best practice for IT Service Management
  • Experience supporting users in a cloud-based environment.
  • Previous experience in a Support Team role
Good to have:
  • Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies.
  • Strong communication skills.
  • Knowledge of client automation tools and endpoint security platforms

Job Details

About Us

Our leading SaaS-based Global Growth Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About this Position

Provide and maintain a top-class IT Support service to all GP users, while ensuring the effective delivery of ticket management within Level 1 & 2 support.

This is a hybrid role based out of our Singapore Office requiring support for both remote and in-office-based work (1-2 days per week).

 What you will do

  • The role acts as an IT Support Technician and perform tasks akin to that of an IT helpdesk. 
  • Responsible for both IT ticket resolution via a Helpdesk Ticketing system, with management of own work queue.
  • Teamwork: Work closely with your global colleagues across IT Support to share knowledge and technical expertise as needed. Provide best in class local support to all G-P executives and staff.
  • Documentation/Communication: Document all operating procedures, automation, and best practice initiatives in line with ITIL standards.
  • Software: Document and ensure all approved software are catalogued, licensed, and under agreed SLA support.
  • Managed services: Work with third party managed services providers/ vendors to provide full and optimal support for all systems globally.
  • Information Security: Apply and enforce all Information security policies across the group. Enforce established standards for client hardware, security, and software, including compliance with all relevant IT standards. SOC2, ISO27001, Data Protection - GDPR. Ensure all systems are patched to the latest levels, and cybersecurity controls are applied across the estate.

 

What are we looking for?

  • 2 - 4 years of previous IT support experience.
  • ITIL best practice for IT Service Management ITIL V3 or V4 certification or at least currently studying for this. Experience supporting users in a cloud-based environment.
  • Previous experience in a Support Team role (helpdesk or Deskside Support)
  • Understanding Cloud Infrastructure (IaaS, PaaS, SaaS) and technologies such as Microsoft Azure, Google Cloud, Amazon Web Services (AWS)
  • A strong technical background in topics relevant to this role, such as Azure AD identity management, two-factor authentication, Google Workspace, MS Office 365 administration, client configuration, mobile device management and deployment
  • Knowledge of client automation tools (Intune, Jamf, ConnectWise Automate/Manage), endpoint security platforms (Webroot, Microsoft Security offerings), and collaboration platforms (SharePoint, Slack)
  • Strong communication skillset both technical and end user level.

 BAU Tasks

  • Queue and Ticket Management (Service Now)
  • Attendance in regional Daily Huddles and Team Weekly’s
  • Building laptops and MacBooks for onboarding purposes.

Non BAU Tasks

  • New user account provisioning (onboarding process)
  • Ad Hoc IT projects

 

 

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

Similar Jobs

Tesla - Jr. SPS Programmer

Tesla

Rhineland-Palatinate, Germany (On-Site)
4 Months ago
Spaulding Ridge - Anaplan Manager

Spaulding Ridge

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Trackman - Accounts Payable Specialist

Trackman

(On-Site)
3 Months ago
BioFire - Associate Director, Payroll

BioFire

Salt Lake City, Utah, United States (Hybrid)
3 Weeks ago
MiQ - Account Coordinator

MiQ

Toronto, Ontario, Canada (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Payroll Administrator

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
8 Months ago
ISS Stoxx - ESG Junior Data Analyst

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
5 Days ago
ISS Stoxx - ESG Ratings Analyst

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
1 Month ago
London stock Exchange - Associate Manager, Accounts Receivable

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
Star schema - CAPA Engineer

Star schema

Sanford, North Carolina, United States (On-Site)
3 Weeks ago
smarsh - IT Specialist

smarsh

London, England, United Kingdom (Hybrid)
1 Year ago
Motorola solutions - Senior Account Manager - Software Sales (West Region)

Motorola solutions

(Remote)
1 Month ago
Keywords Studios - Tax Analyst

Keywords Studios

Quebec, Canada (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

London stock Exchange - Senior Sales Specialist, Data & Feeds

London stock Exchange

Singapore (On-Site)
2 Weeks ago
bytedance - Transaction Monitoring Analyst - Global Payment

bytedance

Singapore (On-Site)
7 Months ago
bytedance - Software Engineer - Low-code Platform

bytedance

Singapore (On-Site)
2 Months ago
bytedance - Data Quality Assurance Engineer - Data Platform 2025 Start

bytedance

Singapore (On-Site)
7 Months ago
Ubisoft - Product Marketing Intern

Ubisoft

Singapore (Hybrid)
1 Month ago
bytedance - PMO Team Lead

bytedance

Singapore (On-Site)
2 Months ago
Thales - Junior Industrial Finance Controller

Thales

Singapore (On-Site)
1 Month ago
Microsoft - Senior Strategic Account Executive, Public Sector

Microsoft

Singapore (On-Site)
1 Month ago
bytedance - Senior Software Engineer, Anti-DDoS

bytedance

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

It & Infrastructure Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere – without the hassle of setting up local subsidiaries or branch offices. G-P. Global Made Possible.

Ireland (Remote)

United States (Remote)

Philippines (Remote)

Belfast, Northern Ireland, United Kingdom (Remote)

India (Remote)

Colombia (Remote)

View All Jobs

Get notified when new jobs are added by Globalization Partners

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug