Multilingual Campaign / Customer Success Manager

Why join Lurkit?
At Lurkit, we're on a mission to evolve the entire gaming industry. By providing developers and publishers with high-quality market data and marketing tools, we enable better decision-making that leads to better games. Better games create better conditions for content creators to maintain and build their brands, providing consumers with exceptional experiences.

We foster an inclusive and diverse workplace where everyone's voice is valued and respected. We believe in the power of diversity to drive innovation and creativity. Join us in an environment where your unique perspective and skills contribute to our success.

You'll be part of an innovative and fast-paced team passionate about what we do. We're a group of high-performing individuals who love working together, whether it's tackling challenging projects or enjoying our favorite video games.

We value your personality and believe in your potential. Whether you're passionate about gaming, ambitious in your career goals, or dedicated to making a difference, you'll find a supportive community at Lurkit. We're committed to helping you grow both personally and professionally, providing opportunities for learning, development, and advancement.

What are we looking for?
We seek a talented Customer Success/Campaign manager with deep knowledge of the content creator industry. 

As a Customer Success Manager, you'll help our customers succeed with Lurkit. That will be done reactively by answering all questions they could have or helping them hands-on with the tool. And proactively by identifying improvement points before the client even notices themself. 

As a Campaign Manager, you'll help our clients to ensure they get the results they aim for with their paid campaigns. You will work on making some of the best games in the industry reach their audience. This will include making plans together with clients, but also requires a deep understanding of the content creation industry in gaming. We want to be the best that our clients can turn to to make the best campaigns possible.

Working at Lurkit, you will

As a Campaign Manager:

• Execute end-to-end campaign operations (negotiating, contracts, briefs, content approvals, reporting)
• Prospect potential creators.
• Handle communication between the client and the influencer/content creator agencies with which we have relationships.

As a Customer Success Manager:

• Be a pro of the platform.
• You need to become the go-to person for any “how-to” questions.
• Onboard new clients to the platform.
• Provide extra support to certain clients, addressing their weekly needs within the platform.
• Work proactively with clients.
• Create presentations and then hold meetings with clients where you present a plan of what they should do to get the most out of the platform.
• Support the Sales team in meetings with clients, help create mock accounts to show off the platform in the best way, and more.

Key Qualifications

Hard skills:

• Deep knowledge of gaming and the content creator industry
• Experience with communication channels like Discord and Slack.
• Fluent in English.
• Fluent in at least one of the following languages: Chinese (Mandarin), Korean, or Japanese.

Soft skills:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• A problem-solving mindset.
• Creative thought process.
• Excellent team-working skills.
• Great at multitasking.
• Be a part of creating structure.

Merits:

• Previous experience with influencer marketing/campaign management
• Previous experience at a SaaS company. Especially gaming-related.
• Passion for all things gaming.
• Previous experience in the development/publishing of games.
• Experience working with a CRM like HubSpot.

Come and join us at Lurkit, where your passion, ambition, and hard work are recognized and celebrated!