Sales Engineer

1 Minute ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Sales Engineer (SE) for India acts as a technical bridge between Sales and pre-sales customers, guiding them in selecting and deploying Trend Micro Next-Gen security solutions. This role involves co-owning customer relationships, influencing technical strategy, and acting as a trusted advisor by understanding customer needs and technology gaps. Key responsibilities include ensuring customer success, training sales teams, delivering engaging technical demonstrations, and presenting complex solutions clearly. The ideal candidate possesses strong problem-solving skills, deep knowledge of SOC operations, security analytics, cloud architecture, SASE, CASB, and Zero Trust models, alongside excellent communication skills and a passion for cybersecurity.
Must have:
  • Understand customer journey and product experience.
  • Ensure customer success throughout engagement.
  • Train sales organization and be an effective storyteller.
  • Understand emerging cybersecurity partner ecosystems.
  • Leverage channel partners for customer engagement.
  • Provide internal updates on new products/technology.
  • Collaborate with Product Managers for latest knowledge.
  • Deliver engaging technical demonstrations.
  • Empower partners to position solutions.
  • Present complex technical issues clearly to all levels.
  • Design solutions using strong problem-solving skills.
  • Influence customer technical strategy.
  • Deliver training on Trend Micro solutions.
  • Work with technical support for quality and customer health.
  • Contribute to departmental best practices.
  • Maintain current technical knowledge through self-improvement.
Good to have:
  • Microsoft O365
  • Azure services
  • Google services
  • AWS services
  • Firewall solutions
  • Content Security solutions
  • Intrusion prevention solutions
  • Encryption solutions
  • Data leakage solutions
  • Data protection solutions
  • Monitoring security solutions
  • Public speaking skills

Job Details

Position Overview

The Sales Engineer (SE) with India, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY

  • Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
  • Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
  • A strong pillar to build and train sales organization. You shall be an extremely good storyteller and help sales team to sell better and effectively
  • Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
  • Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
  • Conduct routine update on the new product/ technology to the internal sales staff
  • Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
  • Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
  • Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner
  • Apply strong problem-solving skills to design solutions that solves the customer problems
  • Developing close relationships to help influence the technical strategy of the customer
  • Deliver training to customer and prospects about Trend Micro solutions
  • Working with company technical support personnel to ensure ongoing quality of support and customer health
  • Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
  • Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
  • Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist.

Experience

  • Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
  • Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
  • Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
  • Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
  • Good written and spoken communication skills in English
  • A strong interest in all aspects of cybersecurity and a passion for customer security
  • Excellent of understanding of public cloud technologies such as AWS and Azure

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About The Company

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

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