SDK Support Engineer (B2B) - Pico

Founded in April 2015, Pico is a leading VR company with independent innovation and R&D capabilities, focusing on VR all-in-one technology. Pico is committed to offering immersive and interactive VR experiences to our customers, including providing tailor-made solutions for our enterprise clients in the fields of education and healthcare. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact for ourselves, our company, and the users we serve. Join us. About Team We are seeking an innovative AI Space Interaction Industrial Designer to join our design team and create the next generation of consumer intelligent products. This role bridges the gap between design thinking and emerging technologies, focusing on translating complex technological capabilities into meaningful consumer experiences. Responsibilities - Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met. - Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution - Collect various B2B customer requirements and collate results to share with the Product teams - Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions - Maintain and update open-source demo libraries on GitHub and other platforms. - Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers. - Provide comprehensive product support and demos for events and Workshops

Minimum Qualifications: - Bachelor’s degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries - Proven experience in SDK development (Unity, Unreal Engine or native platforms) - Experience in mobile app/game optimization, understanding of hardware and software constraints and related components - Experienced in software project management or software technical support Preferred Qualifications: - Demonstrate experience in a customer-facing role within the information technology industry - Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences - VR/AR/MR and Android development experience preferred - OpenXR knowledge and understanding preferred - Strong communication, organizational, analytical, and problem-solving skills ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2