Senior HR Technology Specialist
Job Summary
Job Description
- Serve as SME for Workday Recruiting and HCM
- Support Workday user community and troubleshoot issues
- Create and update process documentation
- Perform Workday administrative functions
- Assist with system enhancement releases and testing
- Perform data audits and validation
- Collaborate with stakeholders to build reports
- 5+ years of back-end Workday experience
- 3-5 years of HR work experience
- Excellent customer service skills
- Advanced knowledge of Workday Recruiting/HCM
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
- Experience creating pivot tables and vlookups in Excel
- Strong understanding of HR practices
- Detail-oriented with high accuracy
- Ability to maintain strict confidentiality
- Prioritize and complete tasks with tight deadlines
- Work independently and as a team player
- Strong problem-solving skills
- Strong English communication skills (verbal and written)
- Ability to work in a fast-paced environment
- Experience with Workday business processes, supervisory orgs, and hierarchies
- Experience creating calculated fields and advanced reports
- Competitive total compensation
- Flexible/remote work
- Inclusive, collaborative, and transparent organizational culture
7 skills required
Job Details
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
Our HR Technology strategy involves a forward-thinking approach to understanding current and future trends as well as the impact of our investments in our people. The HR Technology Specialist is a member of the HR function. They will be the primary support contact for our Workday user community while also ensuring that the security and confidentiality of our Workday platform is maintained. The ideal candidate has a good understanding of the HR function, is proactive and creative in looking at issues, an strong team player, and is comfortable with navigating the Workday platform. There is room for role expansion to support other HR technology systems.
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Some of What You'll Do
Scope of the Role:
Direct Reports: This is an individual contributor role and has no direct reports.
Key Responsibilities:
Serve as the SME for areas of Workday, such as Recruiting and HCM
Support contact for the Workday user community by trouble shooting problems, answering questions ensuring queries are addressed in a timely manner with excellent customer service
Collaborate with Workday Community to resolve issues found within Workday and proactively remain informed about Workday enhancements
Create documentation for new processes and update existing documentation based on enhancements made to existing processes
Perform Workday administrative functions including security maintenance, business process configuration, data loads, password resets, etc
Assist with twice a year mandatory system enhancement releases, including regression testing and identifying process improvements
Regularly perform data audits and validation, and follow up with appropriate teams for corrections
Collaborate with HR and functional stakeholders to build reporting (basic and advanced – calculated fields/all reporting types)
Experience, Education and Certifications:
Bachelor's degree; human resources preferred or related field
5+ years of back-end experience on the Workday platform with experience in Workday Recruiting and HCM strongly preferred
Minimum 3-5 years of relevant Human Resources work experience
Excellent customer service skills, able to collaborate with a wide variety of people
Additional Requirements:
Advanced knowledge of Workday Recruiting and/or HCM including Business Processes, Supervisory Orgs and HIerarchies
Capable of writing/maintaining Standard and Advanced reports. Experience with creating calculated fields
Must be experienced user of MS Office (Word, Excel Outlook, PowerPoint; In Excel, must have ability to create pivot tables, vlookups)
A strong foundation and understanding of key HR practices and issues
Detail oriented and organized, with high degree of accuracy
Ability to maintain strict confidentiality
Proven ability to prioritize and complete tasks with tight deadlines
Ability to work both independently and as a team player
Strong problem-solving skills
Strong English communication skills, both verbal and written
Able to work in a fast-paced, time-critical environment
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
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