Partner deeply with vertical business teams to understand their unique risk, compliance, identity and servicing challenges and translate into actionable solution requirements
Design and Deliver customer centric solutions and leverage PayPal’s core capabilities while addressing the specific needs of different verticals and their end customers
Identify Opportunities to enhance customer experiences through innovative applications of risk and platform capabilities across different business contexts
Facilitate knowledge sharing and best practices across vertical teams while building reusable solution components that can benefit multiple business units
Your day-to-day:
Engage directly with vertical business teams including consumer, merchant, checkout teams to understand their specific customer challenges and solution requirements
Collaborate with product managers and engineering to design and oversee end to end solution delivery
Work closely with platform teams to influence platform roadmaps, advocate for new capabilities needed by vertical teams and provide feedback on platform features
Monitor solution performance and customer impact by tracking key OKRs, and customer feedback to drive continuous improvement
Identify and champion externalization opportunities for internal solutions, transforming them into market ready offerings, helping external customers solve similar challenges
What do you need to bring:
10+ years of experience in leading development of technical products, building applications that solve business problems for internal teams and customers
Bonus: 5+ years of experience in financial services, fintech or risk management with deep understanding of compliance, identity and customer service requirements
A strong sense of customer empathy, and deep curiosity and enthusiasm for solving customers’ problems
Solution-oriented mindset with ability to translate complex business requirements into practical technical solutions that deliver measurable business impact
Strong business acumen and analytical skills with ability to prioritize solutions based on impact, customer value and feasibility
Excellent people and communication skills. Candidate should have ability to develop strong working relationships at all levels, both inside and outside of PayPal
Preferred Qualification:
Subsidiary:
PayPalTravel Percent:
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PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The US national annual pay range for this role is $169,500 to $291,500For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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