Senior Technical Instructor

18 Hours ago • 5 Years + • Teaching • $129,210 PA - $144,000 PA

Job Summary

Job Description

Workato is seeking a Senior Technical Instructor to join their growing team. The role involves creating and delivering instructor-led training for customers and partners, both virtually and in-person. Responsibilities include designing and operationalizing program capabilities, collaborating with subject matter experts to align programs, and developing engaging learning activities and curriculum to improve retention and drive customer outcomes. The instructor will also maintain and update training materials, develop advanced training content, and recommend improvements to education services. Staying current with industry tools and technologies to enhance the training experience is crucial. The position requires working with cross-functional teams to deliver a comprehensive suite of instructor-led events tailored to different customer personas and skill levels, adapting delivery methods, and assessing practical exercises. Key performance indicators like surveys, instructor utilization, registration to participation rates, passed exams, and testimonials will be tracked and analyzed. This role allows telecommuting from any U.S. location and requires travel within the U.S. every few months for 1-5 days at a time, potentially to various unanticipated worksites.
Must have:
  • Bachelor's degree or equivalent
  • 5 years of experience
  • Experience communicating with stakeholders
  • Experience in iPaaS/SaaS
  • Experience documenting business processes
  • Understanding of enterprise operating models, SDLC, security, and governance
  • Knowledge of key applications
Good to have:
  • Experience creating and operationalizing instructor-led training
  • Experience designing and building program capabilities
  • Ability to harmonize cross-functional teams
  • Experience creating engaging learning activities
  • Ability to maintain and update training materials
  • Experience developing advanced training materials
  • Ability to recommend improvements to education services
  • Up-to-date with industry tools and technologies
  • Ability to adapt training delivery methods
  • Ability to assess student practical exercises
  • Ability to track and analyze KPIs
Perks:
  • Flexible, trust-oriented culture
  • Empowerment to take ownership
  • Innovation-driven environment
  • Team player culture
  • Balance productivity with self-care
  • Vibrant and dynamic work environment
  • Multitude of benefits

Job Details

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Technical Instructor to join our growing team. In this role, you will also be responsible to:

  • Create, execute, and operationalize instructor-led training (virtual/in- person) for customers and partners.

  • Design, build, and operationalize program capabilities, frameworks and metrics.

  • Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs.

  • Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes.

  • Maintain and update training materials in response to product updates and changes.

  • Develop advanced instructor-led training materials.

  • Recommend improvements to Workato’s education services.

  • Stay up to date with industry tools and technologies to improve the virtual and in-person training experience.

  • Work with cross-functional teams to deliver a comprehensive suite of instructor-led events, targeting different customer personas and skill-levels.

  • Adapt training delivery methods to accommodate various personas. Assess student practical exercises.

  • Track and analyze key performance indicators (KPIs) such as surveys, Instructor Utilization, registration to participation, passed exams, and testimonials.

  • Telecommute from any U.S. location.

  • Travel anywhere in U.S. every few months 1-5 days at a time. May travel to various, unanticipated worksites throughout the U.S. 

Requirements

Minimum Requirements:

  • Bachelor’s degree, or foreign equivalent, in n Computer Information Systems, Engineering, or related field plus five (5) years of progressively responsible experience in job offered or as a Solutions Consultant, Automation Consultant or related occupation.

Special Skill Requirements:

  • Experience communicating with Technical and Business stakeholders

  • Experience working in an iPaaS/SaaS organization

  • Experience documenting business processes and applying technology to optimize and automate these processes

  • Understanding of operating models, SDLC, security, and governance in large enterprises

  • Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases, etc. Any suitable combination of education, training and/or experience is acceptable. 

  • Telecommute from any U.S. location. Travel anywhere in the U.S. every few months, 1-5 days at a time. May travel to various, unanticipated worksites throughout the U.S.

For California applicants, the pay for this role begins at $129, 210.00 plus variable, benefits, perks and equity.

Salary: $129,210.00 - $144,000.00 per annum.

(REQ ID: 2080)

Req.# 24-150951

#LI-DNI
#LI-DNP

 

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About The Company

Workato empowers enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it easy for IT and business teams to orchestrate their applications, data, and experiences.


With our democratized approach to enterprise orchestration, business technologists are empowered to fuel their organization’s digital transformation. Workato is trusted by over 20,000 of the world's top brands, including Broadcom, Intuit, and Box.

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