Service Operations Engineer

Join Aristocrat in Bringing Joy to Life Through the Power of Play. Be part of our growing global team where people come first because they fuel our success. Here, it’s All About the Player and we create a world of its own for everyone, everywhere with premium casino and world-class digital and mobile products. Our value of Good Business, Good Citizen ensures that corporate growth and responsible gameplay go hand in hand to help our industry remain sustainable.

Aristocrat offers a highly diverse, inclusive, and equitable culture as well as the professional tools and resources to ensure your Talent is Unleashed. We achieve success through Collective Brilliance. Individually, we are great, but together, we are unstoppable. Aristocrat enhances the player experience—and careers—with opportunities featuring meaningful challenges, strong advancement potential, and global exposure.

Explore a Career with Our Team: Aristocrat Interactive

What You'll Do

• Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D
• Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Prioritize, monitor, and be responsible for the progress of all problems reported 
• Communicate with a customer in e-mails, JIRA items, and conference calls
• Manage critical escalations during on and off hours

What We're Looking For

• Ability to work in shifts – Must
• Excellent verbal and written communication skills in English – Must
• Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset – Must
• Bachelor's degree in Computer Science / Software Engineering (or similar) – An advantage
• Strong understanding of web and web-related technologies and Client/Server applications – An advantage
• Previous experience in SQL – An advantage
• 2+ years of relevant experience in a customer-focused position involving technical knowledge – An advantage
• Experience with Web debugging tools – An advantage
• Service Oriented and good communication and interpersonal skills
• Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated and independent

Company Summary

Please note that recruitment and work assignments will be handled by Aristocrat, however, this role will be hired through our trusted third-party Professional Employer Organization (PEO). The PEO will handle payroll, benefits, and HR administration, ensuring a seamless employment experience.

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None