Social Media Coordinator

1 Month ago • All levels • Social Media

Job Summary

Job Description

The Social Media Community Coordinator supports social media services. Responsibilities include content calendar development, creative ideation, community management, and reporting. This role involves developing and executing social media deliverables, managing content calendars, delivering community management, overseeing channel design, collaborating on content creation, analyzing data, and staying updated on industry trends. The coordinator also manages time, ensures quality work, identifies upselling opportunities, and communicates effectively with clients.
Must have:
  • Experience in digital, social media, or advertising.
  • Exceptional written and verbal communication skills.
  • Excellent copywriting skills, free of errors.
  • Superior attention to detail and organization skills.
  • Strong understanding of social media channels.
  • Knowledgeable on current marketing trends.
  • Experience managing social media channels.
  • Experience with content creation.
Good to have:
  • Experience managing social media channels for CPG/lifestyle customers.
  • Experience with content creation using tools like Canva or Photoshop.
  • Ability to liaise with clients professionally.
  • Proficiency in Microsoft Office 365.
  • Experience using social media management tools.
  • Familiarity with the digital media landscape, like paid search or SEO.

Job Details

POSITION SUMMARY

The Social Media Community Coordinator is responsible for supporting the effective execution of social media services and deliverables on assigned customer accounts. This includes key activities such as content calendar development, collaborating on creative production ideation, community management and moderation, and program results reporting.

JOB DUTIES

 Manages the development, delivery and execution of key social media deliverables, working collaboratively with internal account team members and across departments

 Social media content calendar development (across multiple platforms) considerate of the brand's social media objectives, strategy, brand tone and measures of success

 Delivers exceptional community management with care, attention and speed for assigned customer accounts

 Oversees social media channels for page layout and design that meets industry best practices

 Collaborates with account and production teams to ideate on content creation to support program (informed by social media performance)

  Supports the Social Media Specialist in analyzing data and drawing actionable insights, delivering analytics based on the brand's performance online

 Demonstrates effective knowledge within the social media advertising industry and a hunger for information/learning, including current and emerging tech, advertising and digital trends

 Effectively manages time while paying careful attention to detail, ensuring all work and communications are completed on time and of exceptional quality

  Supports assigned account teams in identifying opportunities for up-selling, cross-selling and client program renewals

 Confidently crafts and delivers effective client-facing communications

JOB QUALIFICATIONS

 Experience in digital, social media, public relations and/or advertising across B2B and B2C companies

 Exceptional written and verbal communication skills, with the ability to take on different tones and styles through social media and digital-optimized copywriting, to reflect the brands and communities being represented online

 Excellent copywriting skills devoid of spelling and grammatical errors and experience writing social media posts and long-form content

 Superior attention to detail and organizational skills with the ability to deliver high quality, creative work, learn quickly, and effectively multi-task and manage deadlines

 A strong understanding of popular social media channels such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube, and how to effectively measure content performance on these channels

 Stays up to date with and is knowledgeable on current and emerging social and content marketing trends

Experience managing social media channels for CPG/lifestyle customers

 Experience with content creation and able to create quick social media graphics via platforms such as Canva, Photoshop

  Ability to liaise with clients in a professional manner

  Proficient in Microsoft Office 365 tools such as (but not limited to) Word, Excel and PowerPoint, OneDrive, Microsoft Teams

  Experience using social media management and measurement tools such as (but not limited to) Sprout Social, Brandwatch, Sprinklr, Hootsuite, Sysomos, social media native platform business/ad managers, etc.)

  Familiarity with the digital media landscape outside of social media, may include paid search, SEO or e-commerce experience will be considered an asset (but not a necessity)

 

 

WORKING CONDITIONS

Hybrid

#LI-Hybrid

#LI-AG1

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About The Company

We're proud of our roots. From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

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