Solutions Engineer

1 Day ago • 5 Years +

Job Summary

Job Description

The Solutions Engineer will join the pre-sales team to design, develop, and implement technical solutions for clients. They will collaborate with Solutions Architects and Sales Engineers, provide technical expertise, conduct product demonstrations, and support technical proposals. The role involves understanding customer needs, designing solutions, and ensuring a smooth transition to implementation teams. Key responsibilities include providing technical support, conducting product demos, collaborating on solution design, assisting with proposals, analyzing competitors, training sales teams, building customer relationships, creating technical documentation, customizing solutions, and providing handover support.
Must have:
  • 5+ years of experience in pre-sales or sales engineering.
  • Strong technical understanding and ability to explain concepts clearly.
  • Proven experience in product demonstrations and technical proposals.
  • Excellent communication and interpersonal skills focused on customer engagement.
  • Ability to work collaboratively with cross-functional teams.

Job Details

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our clients. In this role, you will collaborate closely with Solutions Architects, Sales Engineers, and other key stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals.

As a Solutions Engineer, you will work directly with customers to understand their technical needs, design customized solutions, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role.

Key Responsibilities

  • Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process.
  • Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits.
  • Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions.
  • Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities.
  • Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities.
  • Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge.
  • Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond.
  • Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use.
  • Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations.
  • Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support.
  • Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices.

An ideal candidate for the Solutions Engineer role would have

  • Degree in Computer Science, Engineering, Information Technology, or a related field.
  • 5+ years of experience in a technical pre-sales or sales engineering role.
  • Strong technical acumen with the ability to understand and explain complex concepts clearly.
  • Proven experience in conducting product demonstrations and developing technical proposals.
  • Excellent communication and interpersonal skills, with a focus on customer engagement.
  • Ability to work collaboratively with cross-functional teams.
  • Experience in competitive analysis and market research.
  • Willingness to travel up to 30% based on client and business needs.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

Similar Jobs

ByteDance - Machine Learning Engineer Intern (Global E-commerce Risk Control)

ByteDance

San Jose, California, United States (On-Site)
3 Days ago
ByteDance - Research Scientist Intern (Doubao (Seed) - Music Foundation Model) - 2024 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Bohemia Interactive - Technical Designer UI/UX - Game Master & Editor

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
1 Month ago
Windranger Labs - Finance Manager

Windranger Labs

(Remote)
1 Month ago
Adyen - Junior CDD Analyst

Adyen

Madrid, Community Of Madrid, Spain (Hybrid)
9 Hours ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trendyol - Data Science Professionals (Computer Vision & NLP)

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
4 Months ago
ByteDance - Software Engineer Intern (Cloud Native Infrastructure)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Ramboll3 - Senior Mechanical HVAC Engineer

Ramboll3

Binghamton, New York, United States (On-Site)
1 Month ago
Haptic - Lead Engine Software Engineer

Haptic

Dallas, Texas, United States (Remote)
4 Months ago
Black Bery - QNX Senior Technical Project Manager

Black Bery

Ottawa, Ontario, Canada (On-Site)
20 Hours ago
Playtika - IT Infrastructure Engineer

Playtika

Poland (Hybrid)
6 Months ago
Genies - ML Engineering Intern

Genies

Los Angeles, California, United States (Hybrid)
1 Month ago
Humanitarian Operations - Unity Developer Intern

Humanitarian Operations

Edinburgh, Scotland, United Kingdom (On-Site)
6 Months ago
sitecore - VP, Treasury & Tax

sitecore

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Techland - Animation Director

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

ByteDance - Data Quality Assurance Engineer - Data Platform 2025 Start

ByteDance

Singapore (On-Site)
6 Months ago
IGG - Social Media Specialist

IGG

Singapore (On-Site)
2 Weeks ago
Google - Operations Analyst, Pre-Sales Operations

Google

Singapore (On-Site)
2 Days ago
Razer - Senior Growth Manager

Razer

Singapore (On-Site)
7 Months ago
Windranger Labs - Product Design Lead

Windranger Labs

Singapore, Singapore (Remote)
1 Month ago
ByteDance - Legal Counsel, Content Moderation

ByteDance

Singapore (On-Site)
2 Weeks ago
Game reign - Personal Assistant

Game reign

Singapore (On-Site)
1 Year ago
ByteDance - Threat Intelligence Engineer, Security Assurance

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - Senior Privacy Security Product Manager - Information System

ByteDance

Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Buenos Aires, Buenos Aires, Argentina (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Ljubljana, Ljubljana, Slovenia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Devrev

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug