Supervisor, DTC Content Fulfillment

2 Months ago • All levels • Operations

Job Summary

Job Description

The Supervisor, DTC Content Fulfillment oversees the creation and delivery of digital assets to Disney's DTC services. Responsibilities include building relationships with vendors, managing stakeholder expectations, coaching team members, raising orders for content creation and localization, maintaining tracking tools, resolving metadata issues, and collaborating on workflow improvements. The role requires experience in content production, localization, mastering, and digital distribution within a supply chain, as well as strong project management and communication skills. The successful candidate will work with various internal and external stakeholders, ensuring timely delivery of high-quality content while adhering to Disney's standards and processes.
Must have:
  • Experience in TV distribution/streaming/post-production
  • Vendor management for efficient content delivery
  • Project management expertise
  • Content localization, production, mastering, and distribution knowledge
  • Strong communication and presentation skills
Good to have:
  • Experience with file-based and UHD technology
  • Mastering QC analysis experience
  • Knowledge of Disney internal systems

Job Details

Job Summary:

About the Role and Team

Reporting to the Manager of DTC Content Fulfilment, EMEA Originals & Currents. This role oversees the creation and delivery of digital assets to Disney’s DTC services. You’ll have relevant experience of content production, localisation, mastering and digital distribution within the supply chain pipeline, experience working with vendors and postproduction third parties.

Demonstrating excellent customer focus and communication skills, remaining calm under pressure, with the ability to remain productive is essential.

Ideally, you’ll have excellent project management skills, attention to detail and organisational ability. Within this role you’ll provide support to the Team Manager, including coaching the team, approving orders, running internal team meetings, and working with senior stakeholders as required.

What you will do

Key Responsibilities

  • Build relationships with vendors to maintain the efficient delivery of content through the lifecycle of a title, in line with key milestones and workflows, overseeing Mastering, Localisation and delivery of content to the platform.

  • Manage the needs and expectations of internal stakeholders with clear and timely communication and collaboration, with visibility of title status and progress.

  • Build relationships with Production companies to manage QC feedback and communication efficiently to maintain Mastering SLA and downstream milestones.

  • Coaches and trains other team members working with the DTC, Manger to build a high performing team.

  • Raise accurate and timely orders to commission the creation, localisation and delivery of audio, video, timed text and creative metadata for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control.

  • Maintain tracking and status tool to provide visibility of tittle plans, progress, problems for stakeholders and leadership.     

  • Research Disney systems to establish available elements and request asset movements as directed and required.

  • Raise accurate and timely purchase/work orders, process vendor invoices and resolve invoice queries as per vendor EFC (estimated forecasted costs).

  • Provides feedback and collaborates to improve workflows to ensure that business objectives are met.

  • Provide production schedules to Vendors and participate in onboarding and locking post drop schedules via email and calls.  

  • Action Rejections and recall notifications and update/replace materials as required.

  • Management of workflow and tasks to be undertaken within agreed SLA timelines.

  • Resolve metadata integrity issues across stakeholders.

  • Provide timely feedback to Planning and Metrics team to maintain high levels of servicing with vendors and internally.

  • Contribute to the team and collaborate on specific projects and opportunities to improve workflows.

Other General Activities

  • Attend and contribute to: Team; Departmental; Cluster and communication meetings.

  • Work with Global Disney stakeholders to align and improve workflows and processes.

  • Timely completion of bi-annual D-Achieve with Line Manager.

  • Attend training sessions or action development plans as identified during D-Achieve.

  • Coordinate representation of team within broader Company meetings as required.

  • Work effectively with departmental colleagues and cross-functionally with other members of studio operations.

  • Work with TWDC Accounts Payable to resolve Vendor billing issues.

  • Develop and maintain strong working relationships with internal and external parties.

  • Maintain a strong awareness of technical developments in the digital media space.

  • Adhere to defined Studio Operations business processes, taking opportunities to improve.

  • Provide training for colleagues as required.

  • Participate in systems testing and contribute suggestions for workflow and systems improvement.

  • Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

  • Adhere to Core Values and Behaviours.

Required Qualifications & Skills

  • Experience in TV Distribution/Streaming/Postproduction/Technology required.

  • Experienced working with 3rd party vendors to maintain efficient delivery of content within the supply chain.

  • Proven experience of File based and UHD technology, digital file delivery.

  • Experience of Mastering QC analysis and corrective recommendations an advantage.

  • Thorough experience of content localisation, production, mastering and digital distribution.

  • Excellent and demonstrable project management experience.

  • Good knowledge of Disney internal systems an advantage.

  • Ideally educated to degree level or equivalent.

  • Strong presentation & communication skills.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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