Technical Account Manager
Job Summary
Job Description
Technical Account Managers at Cognite focus on helping top-tier customers succeed by utilizing Cognite's offerings. They support customers after pre-sales, collaborate on value roadmaps, and work with the Service team to optimize the service offering. They co-develop adoption programs and drive user interaction to gather feedback. They also assist Account Management with customer engagement expansion and renewal. The role involves aligning with customer IT teams, supporting solution deployments, ensuring alignment with Cognite best practices, staying updated on technological developments, building relationships with technical stakeholders, and providing input to the Sales team. This role requires a proactive and collaborative approach to ensure customer success with Cognite's software. The role also involves supporting partner teams and fostering collaboration between internal teams at Cognite.
Must have:
- Experience as a data/solution/enterprise architect or software developer.
- Ability to connect with and coach technical stakeholders.
- Experience with enterprise integration strategies and design.
- Experience hosting technical sessions with customers.
- Experience with Git, CI/CD and deployment environments.
Perks:
- Opportunity to work in a modern and fun working environment.
- Access to decision-makers with minimal bureaucracy.
- Opportunity to learn from ambitious projects across industries.
- Paid mobile telephone subscription and broadband connection.
- Access to extended private health services.
- Subsidized lunch at the canteen.
- Snacks and drinks on the house.
- Exclusive coffee bar.
- Free membership to a fully-staffed gym on-site.
7 skills required
Job Details
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here
Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
Technical Account Managers at Cognite focus on helping our top-tier customers achieve successful outcomes through the full range of Cognite’s offerings. They take over the baton from Field Engineering in pre-sales and continue supporting customers beyond First Value. They collaborate with Value Engineering to build value roadmaps across business divisions. They also work closely with the Service team to deploy, validate, and enhance our Service offering, ensuring it is optimized for Value and Adoption.
Additionally, Technical Account Managers co-develop adoption programs and drive end-user interaction, gathering valuable feedback for Product Management. They also partner with Customer Enablement to scale learnings across multiple initiatives.
Beyond this, they serve as a key driver in helping Account Management successfully expand and renew customer engagements.
What You'll Do
- Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
- Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
- Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
- Together with Customer Success Manager/Director ensure alignment between customer goals and Cognite product roadmap
- Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
- Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
- Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
- Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
- Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software
Education
- Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
Who You Are
- 3-10+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
- Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
- Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
- Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
- Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
- Experience with Git, CI/CD and deployment environments
Traits that will help you be successful:
- Structured and detail-oriented, with strong communication skills
- DevOps mindset and broad technical knowledge
- Ability to dive in and contribute code for advanced topics when needed
- High willingness to collaborate across functions
- Takes initiative and follows through on commitments
- Passionate about what we do at Cognite
- Want to have fun at work, and build a great team culture!
A snapshot of our many perks and benefits as a Cogniter
* Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
* Gain perks like a paid mobile telephone subscription and broadband connection.
* Get access to extended private health services with Aker Care.
* Hungry? We’ve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day
* Stay fueled between meals with snacks and drinks on the house.
* Our own Cognite exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
* We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
* A pet lover? Get the chance to meet Spot 🐶!
Why choose Cognite? 🏆 🚀
Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
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