Technical Account Manager
Job Summary
Job Description
The Technical Account Manager (TAM) at Cognite is a trusted advisor who helps strategic customers realize value from Cognite Data Fusion (CDF) and achieve scalable outcomes. They lead the technical relationship throughout the customer lifecycle, from pre-sales architecture validation to post-First Value deployment and operationalization, and technical alignment for expansion and renewal. The TAM collaborates across teams to ensure the technology's successful deployment, adoption, and expansion. Key responsibilities include aligning with customer IT teams, supporting deployments, driving value realization, supporting scalable adoption, identifying expansion opportunities, activating partners, and closing the feedback loop to Product and Engineering. They also champion Cognite's culture through collaboration and contribute to delivering world-class outcomes.
Must have:
- Bachelor’s degree in Computer Science or related field
- 5-12+ years experience as Solution Architect, Data Engineer
- Deep technical understanding of enterprise integration patterns
- Experience with Git, CI/CD pipelines, and DevOps workflows
Good to have:
- Experience with industrial source systems, time-series data
- Demonstrated ability to engage and coach technical stakeholders
Perks:
- Join an organization of 70 different nationalities
- Modern and fun working environment
- Flat structure with direct access to decision-makers
- Opportunity to work with ambitious projects across industries
- Paid mobile telephone subscription and broadband connection
- Access to extended private health services
- Subsidized lunch at the canteen
- Snacks and drinks on the house
- Cognite exclusive coffee bar
- Free membership to our fully-staffed gym on-site
- Pet friendly environment
9 skills required
Job Details
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here
Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
Cognite Global Strategic Services
Services is the Scaling Engine of Cognite. TAMs are a key lever in that engine.
Overview
At Cognite, Technical Account Managers (TAMs) are trusted advisors responsible for helping strategic customers realize tangible value from Cognite Data Fusion (CDF) and accelerate scalable outcomes. They play a central role in delivering on our Scaling Engine ethos; collaborating across Services, Product, Engineering, and Account Teams to ensure our technology is deployed with excellence, adopted with purpose, and expanded with value.
TAMs lead the technical relationship across the customer lifecycle: from validating architectural decisions during pre-sales, to supporting deployment and operationalization post-First Value, and ultimately co-owning technical alignment for expansion and renewal. They are also essential in enabling our partner ecosystem, ensuring solution integrity, and elevating the Cognite experience through feedback loops to Product and Customer Enablement.
What You'll Do
- Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
- Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment.
- TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
- Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
- Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
- Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
- Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
- Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
- Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
- Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
- Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.
Who You Are
- Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Systems, or related field.5–12+ years of experience (TAM / Director level) in roles such as solution architect, data engineer, software developer, or enterprise architect.
- Deep technical understanding of enterprise integration patterns, cloud architecture, data platforms, identity management, and networking security.
- Hands-on experience with tools like Git, CI/CD pipelines, deployment automation, and DevOps workflows.
- Strong familiarity with industrial source systems, time-series data, OT/IT integration; especially in O&G, Manufacturing, or Power & Utilities, preferred.
- Demonstrated ability to engage and coach technical stakeholders across seniority levels with credibility and clarity.
- Experience facilitating technical workshops, co-design sessions, and escalation management with enterprise customers.
- Comfortable operating in matrixed, fast-moving SaaS environments where shared success and trust are key currencies.
Traits that will help you be successful:
- You are structured, detailed, and value operational excellence.
- You embrace a DevOps mindset and believe in scalable, supportable design.
- You take initiative and follow through on commitments.
- You believe in shared success and bring positive energy to collaboration.
- You are passionate about Cognite’s mission — and want to be part of a team that’s building something bold.
- You want to have fun while delivering world-class outcomes.
Education
- Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
A snapshot of our many perks and benefits as a Cogniter
* Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
* Gain perks like a paid mobile telephone subscription and broadband connection.
* Get access to extended private health services with Aker Care.
* Hungry? We’ve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day
* Stay fueled between meals with snacks and drinks on the house.
* Our own Cognite exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
* We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
* A pet lover? Get the chance to meet Spot 🐶!
Why choose Cognite? 🏆 🚀
Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
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