Technical Support Engineer

Zeeco, Inc.

| Stamford, Lincolnshire, United Kingdom (Hybrid) | Full Time | 8 months ago

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Job Summary

Zeeco is seeking a Technical Support Engineer to join their Global Field Services Turnarounds team, focusing on growing the Service and Turnaround business in the EMEA region. This hybrid role involves supporting on-site turnaround projects in EMEA and assisting the Zeeco team in Stamford, UK. The engineer will provide technical support to clients and internal sales members, solving technical problems and offering engineered solutions across the EMEA region. Key responsibilities include supporting EMEA clients with worldwide travel, performing mechanical and electrical tasks on Zeeco's combustion products and systems, identifying sales opportunities, conducting site surveys, taking ownership of projects, supporting sales tasks, and managing turnaround tracking. The role requires practical, hands-on support, innovative problem-solving skills, good interpersonal and presentation abilities, ambition, and adaptability in challenging environments. Understanding complex mechanical drawings is essential. Desirable experience includes field service, the oil and gas industry, combustion equipment, and oil and gas turnarounds.

Must Have

Practical hands-on support for clients and internal requirements
Innovative problem solver with initiative
Good interpersonal skills and confident public speaker
Ambitious with a desire to develop
Adaptable in challenging environments
Ability to understand complex mechanical drawings

Good to Have

Previous field service, maintenance, or technical engineering experience
Knowledge of oil and gas, power, petrochemical, or process engineering
Experience with combustion equipment (flares, incinerators, burners)
Experience in oil and gas turnarounds, plant shutdowns, and maintenance
Contract management experience
Engineering qualification (Level 3+)
Knowledge in welding/metal work or manufacturing/engineering

Job Description

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.

Working in the Global Field Services Turnarounds team, the Technical Support Engineer's main responsibilities will be predominantly focused on growing our Service and Turnaround business within the EMEA region. This will be a hybrid role whereby the applicant will be expected to support on-site turnaround projects in the EMEA region as well as supporting the wider team at our Zeeco facility in Stamford, Rutland (UK). This role requires a dynamic individual who can adapt to business requirements to provide technical support to our clients and internal sales members. Working across the EMEA region solving technical problems and providing innovative engineered solutions for our client base.

Key responsibilities:

Support our EMEA client base with the requirement for travel worldwide when required.
Carry out mechanical and electrical tasks specific to the projects delivering a high level of quality and service.
Working with all Zeeco's combustion products and systems including flare systems, flare gas recovery, power, process burners, thermal oxidizers, BMS and associated pollution control equipment.
Identify potential End-user/parts opportunities and help develop potential opportunities/MSA agreements.
Promote and grow Zeeco Turnaround service capability portfolio.
Conduct site surveys as part of a pre-turn around inspection, planning, and scheduling requirement to develop commercial bids, technical finding reports and recommendations for future maintenance.
Take ownership of assigned projects as a ‘project lead’ and coordinate parts and service activities as required.
Support sales related tasks in the interest of growing the department and the team.
Support parts and reverse engineering related tasks in line with our global ‘OTP’ efforts.
Working closely with Zeeco internal fabrication and execution team to follow-up and support order execution. Ensuring our proposed engineered solutions are fit for purpose and ontime.
Focus on turnaround tracking and development of the Zeeco turnaround dashboard system.
Take initiative and be comfortable working independently or as part of a team.
Adopt Zeeco’s culture and core values as well as promote the company.

Essential skills required:

Ability and willingness to provide practical hands-on support to our clients and internal requirements when required (including international field work at oil and gas facilities).
Innovative problem solver who can utilise their own initiative and determination to solve technical problems individually or as part of a team.
Good interpersonal skills and confident public speaker willing and comfortable with presenting to various levels from operation/maintenance staff and high-level management.
Ambitious individual with a strong desire to develop and grow as part of a dynamic team.
Willingness to adapt and change in challenging environments to support the team and ensure deadlines and objectives are completed on time.
Ability to understand complex mechanical drawings and installations.

Experience:

Previous experience in a field service, maintenance, or practical based technical engineering role(desirable).
Previous experience and knowledge of the oil and gas industry, power industry, petrochemical, or process engineering(desirable).
Previous experience with combustion equipment such as flares, incinerators, boiler burners, process burners. In either field service or techncial sales (desirable).
Experience in oil and gas turnarounds, plant shutdowns and maintenance activities (desirable).
Contract management experience(desirable).
Self-motivated, flexible, enthusiastic and able to work under pressure.
Good computer skills Excel, PowerPoint, Word,etc.

Further requirements:

Hold a full UK driving license and valid passport (no restrictions) - willingness to travel by air, boat, car, helicopter etc as required on business needs.
Live within commutable distance from Stamford, (UK) PE9 4AQ.
Engineering qualification in relevant discipline desirable (Level 3 +).
Knowledge in welding/ metal work or in another manufacturing / engineering discipline would be advantageous.

Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.