Account Executive

About This Role

Position Summary

As an Account Executive, you will be the primary liaison between CAE and a portfolio of assigned clients, responsible for driving revenue growth, ensuring exceptional customer experiences, and promoting CAE’s training solutions. You will act as both a strategic business partner and a customer advocate, ensuring that client needs are met while aligning with CAE’s operational and commercial goals.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, trust-based relationships with key decision-makers. Serve as a dedicated training advisor and the main point of contact for all client interactions.

• Revenue Ownership: Accountable for all incoming and retained revenue from assigned accounts. Proactively identify upsell and cross-sell opportunities to maximize wallet share and client retention.

• Customer Service Excellence: Deliver outstanding customer service by responding promptly and accurately to client inquiries, resolving concerns, and ensuring a seamless training experience from booking to post-training follow-up.

• Business Development: Generate leads and support the sales team in identifying new business opportunities. Follow up on retention tasks and ensure clients return to CAE for future training needs.

• Operational Coordination: Collaborate with internal teams to ensure accurate and timely booking entries, training logistics, and customer satisfaction. Partner with operations to create optimal training solutions that benefit both the client and CAE.

• Client Education & Communication: Educate clients on CAE’s offerings, policies, and procedures. Regularly communicate training opportunities and provide guidance on best-fit solutions.

• Feedback & Reporting: Collect post-training feedback, manage CRM entries, and ensure all reporting is completed accurately and on time.

Required Qualifications

• Proven experience in customer service or client-facing roles, preferably in a fast-paced, service-oriented environment.
• Strong business acumen with the ability to understand client needs and align them with CAE’s strategic goals.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Proficiency in English (required); Spanish proficiency is highly preferred.
• Detail-oriented with strong organizational and time management skills.
• Tech-savvy, with experience using CRM systems and Microsoft Office Suite

Preferred Qualifications

• Experience in the aviation industry is a strong asset.
• Familiarity with pilot training programs, aviation regulations, or flight operations is a plus.

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com