Account Management, Fashion, Non-Apparel (Philippines E-Commerce)

6 Months ago • 3-5 Years • Account Management

Job Summary

Job Description

This Account Management role focuses on growing ByteDance's e-commerce platform in the Philippines. Responsibilities include acquiring and supporting merchants, negotiating deals, discovering collaborative opportunities, and maintaining service quality to increase conversion rates and customer satisfaction. The ideal candidate will have 3-5 years of e-commerce experience, strong negotiation skills, and a deep understanding of the fashion industry. They'll be responsible for managing key performance indicators such as cancellation rates, return rates, and shipping times, all while building strong relationships with merchants.
Must have:
  • Acquire and incubate brands/merchants
  • Build and maintain merchant relationships
  • Negotiate deals and secure best offers
  • Maintain service quality and high conversion rates
  • 3-5 years e-commerce experience
  • Excellent negotiation and interpersonal skills
Good to have:
  • Experience in relevant categories
  • Strong connections with brands and sellers
  • Proficient in Excel and PowerPoint

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. About The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe Bytedance is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making Bytedance the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe this is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities: - Acquire and incubate brands, principals and big merchants that contribute large GMV share - Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality - Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs - Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction - Manage merchants by leveraging scalable incubation and management programs and tools
Qualifications
Minimum Qualifications - Bachelor's Degree or above - 3-5 years experience in e-commerce - Excellent interpersonal and negotiation skills - Attention to detail, affinity with numbers, logical and problem solving skill - Proficient in Excel and PowerPoint Preferred Qualifications - Direct experience in relevant categories preferred - A good team player, fast learner and open to changes - Proficient in Excel and PowerPoint - Strong connections with brands and big sellers are preferred ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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